Grand Prive-Grand Bay-Bella Vegas-Jupiter Club-Lake Palace-Roadhouse Reels

I just got done talking to support.  I posted a copy of the chat and it is under Big Dollar N/D if you want to read it.  It is really nothing interesting though...same old story.  Good luck to you though and thanks for answering my question. 

bs..ive never depped to claim the 100% match and i got the spins just by typing in the code

LMAO Paul...you should read what he told me.  lol

oh...btw, bs not referred to you, lol..i mean, the rep saying that to u

Once again..

$25 FREE. No deposit required – Use this code to claim: GPLS25F

Okay Paul.... I just now spoke 2 Marvin, who told me the following:
That code has expired effective Oct. 4th
I've already claimed it
People that have rec'd it multiple times were mistakenly granted the credits.

So, just more b.s. from customer support!

These support people are so ridiculous.  Why don't they learn how their system works..it's like "you have to be smarter than the machine" with Bet Soft

I would be way to scared to deposit there...



"Sorry cash-outs are by invite only!"

"You have to of taken a 100% or 300% bonus in order to be eligible for any winnings!"

"Sorry but your withdrawal request has expired"!

"Sorry cash-outs are only redeemable one time!"

:D

CGBRCLL is working at CasinoGrand Bay again!

didnt get it but ty

Got it.....
Thanks

I just got off live chat with Marvin at Casino Grand Bay and I am livid.

- First I wasn't eligible for CGBRCLL because I must be a depositing player... until I explained that I am a depositing player;

- then I wasn't because I had already redeemed this code once.....
until I explained that other players had redeemed it for a second time;

- then I wasn't because I needed to have received an email inviting me to redeem it again;

When I pointed out that the eligibility for this promo was inconsistent from player to player, that reasons he was giving me why I was not eligible did not result in ineligibility for other players- we were then talking about my account, not other player's;

When I asked if he could not understand why this apparent inconsistency I  found frustrating and could he please explain why I was not eligible for this bonus? ........
Marvin asked if there was anything else I needed and it had been a pleasure helping me.

Is there any possibility that we could get a betonsoft rep here in the forum so that any misunderstandings could be cleared in an open forum with the opportunity for other players to respond, so that we can all be operating from the same set of facts and historical record?

Betonsoft Rep????
I dont think that would be possible.  Take a look around if you see any betonsoft casino on LCB website.
For me, I'm done with them, I uninstalled all of betonsoft casinos, lol.  Oh, Marvin is the guy can argue with you all day long over either 20% more in bonus or 10 free spins or even free $1 chip, lol.

I got it, and ive never depped there

modify: my bad, didnt get it there, got it at Big Dollar, sorry

Worked for me and I am not a depositor there!  Good luck to others.

>:(  Got so mad at them that I did close my acct. & deleted all them all !

I agree with you TAADAA, CS is....weird to say the least !lol
loupom

i got it  at casino grand bay

      Hello,
              I recieved this code in the mail from the "Grand Prive Group"for Casino Grand Bay,  "CGBCTR100" hope it works for yall !

                                                  Good luck......
                                                                            Diane and Denise ..The Twins
                                                                                           

yeah i got it too and because i spammed there emails lez from support gave me a really hard time about claiming it....didn't realize casinos knew when you send there emails to spam it was odd and a first time for me... 

respond.

You are now chatting with 'Marvin'

Marvin: Hello and Welcome to our Live Chat service. How may I help you?

Elim: Hi

Elim: can I get this code? CGBCTR100

Marvin: And the unique code please.

Marvin: Are you there?

Elim: yes

Elim: CGBCTR100

Elim: what happen with that code?

Marvin: Do you have the unique code?

Elim: no, tell me If Im elegible for that promo

Elim: ??

Elim: just that?

Marvin: I need the unique code?

Elim: Ill tell you this , I never get free promos from you , just macht bonus , Im a depositor there but i have to beg you always for a free promo

Marvin: Where did you the code?

Elim: I asked you, If I m elegible or not , just answer yes or not ?

Marvin: I need the unique code in order for me to check?

Marvin: Do you have it?

Elim: no

Marvin: The promotion is per invite only

Elim: can you clsose all my grand prive accounts??

Marvin: We'll do,Reason being.

Marvin: Are you there?

Elim: yeah

Elim: just close it all

Marvin: Okay,

Marvin: Is there anything else we can assist you with?

Elim: no\

Marvin: It has been a pleasure assisting you. Have a

Hi Diane and Denise:

thanks for the code. apparently I am not eligible for this one either.

I swear I don't believe I've received a single promo since depositing with Grand Bay.

I still appreciate the codes. take care twins!

surfer76

yup, it's not new.  They do not treat their loyal customers fairly and they do not value you as customers, they'd rather choose to close your account over some free chips.  If they give out free chips to all of their customers, everyone is happy, nobody complaining and they might still keep you as customers for life.  They will run out of business soon as more and more players leaving.  

Agree with you Tadaa ,I sent a email to their support with all that conversation, all my account are closed now.

OK thats the way they want it .......yall use this unique code "18R7Y2"
                       IT SHOULD WORK FOR ALL OF YOU !
                                          Good luck !
                                                     The Twins
                                                                     put code "CGBCTR100" FIRST then unique code.
                                                                            let me know if it works  !

Reference number: LTK143049158077X Please use this ticket number in any correspondence with us.
Subject: This is your best way to do bussines ?
Dear Marlon,

Thank you for your email.

I am sorry for the service that you received, this will be taken up on our end...

Please note that this offer was sent out to specific players only and the unique code that Marvin was referring to can be found on the letter that you received with the CD offer....however, I have reviewed our invite list and you are are not on the list to have recieved the offer.

IF you have received the offer, please send us the letter with you name and address as proof that you received the offer.

Our e-mail address is support@betgrandprive.com and the fax number is: 1800 706 0478

Please contact us should you have any further questions or queries.

Sincerely,

Jackie Parks

Hi Elim,
      Let them know that the letter or code came from Grand Prive Casino Manager ... Sonia Bradshaw

I had to speak to live help (Jasmine).

I just stated that I had received a letter from Sonia Bradshaw with code , and unique code (from your post above).

Jasmin came right back, and said: "please try the code again. It should work now" and it did!!

you guys are they greatest.

Jasmine is really nice and redeemed the code for me.Lost it though.But I guess it all depends on who you talk to and what kind of mood that they are in.Thanks for the code!

I just got the CD with the code in my mailbox. Wouldn't redeem at first. Had to talk to Suzie,who was able to redeem it for me.. But, I had to give her my unique code as well... Good luck to all who do get it

Cool , Im so glad it worked for yall !
                                                        keep your head up surfer!
                                                                    The Twins 

Supposedly its by invite only..no go for me but people should still try it.

:-\ no go for me, livehelp said the code was not for me....I wasnt invited..

No my unique code was different from the one previously posted by elim30.

I didn't win either 4000.00 playthrough, kinda steep

got it...thanks to Jasmine...

which codes did you use exactly august?

im going to open/reopen casinos chat ill close it before chattin until she is there   lol

GPLS25F  claimed again just now @ casino grand bay    for 25no deposit free