Tópico de suporte e reclamações da Affiliarise

Hey there, 

Michael here from Affilirise. 

Welcome to the support and complaints thread for Cazimbo,  Gomblingo, Spinrollz and Spinational, our awesome online casinos! I'm here to help you out with anything you need. Whether you have a question about our games, a concern about your account, or just some feedback to share, I'm all ears!

We're all about providing top-notch customer service and ensuring that you have the best possible gaming experience. If you have a complaint or need assistance, don't hesitate to reach out to us. We're here to make sure that you have a fun and safe time at our brands. We look forward to hearing from you!

Hi Michael, it is a pleasure to have you here representing your brands. Thank you!

Welcome to the best forum Michael! We're delighted to have you here assisting our lovely members 

Hello Michael,

Welcome to LCB.

Welcome to LCB, Michael! 

Welcome to the LCB community, Michael! 

Hello Michael, nice to have you here

Hallo liebes lcb Team, 

ich hoffe, ihr könnt mir helfen.

Ich habe jetzt eine Zeit lang bei SpinRollz gespielt und auch viel Geld verloren. Nun habe ich wohl mal Glück gehabt, hatte aber von Anfang an ein komisches Gefühl. Habe drei Auszahlungen seid dem 28.11 beantragt. Ich kann mich nicht verifizieren, da auf meinem Konto steht, dass ich das nicht brauche. Der Support meldet sich sporadisch und vertröstet mich mit hohen Aufkommen. Bei anderen Casinos habe ich mein Geld in einer Stunde. Hier ist noch nicht mal die Bearbeitung gestartet. Ich habe im Internet auch noch jemanden gefunden, der sein Geld auch nicht bekommen hat! Ich bitte euch um eure Hilfe, da ich nicht mehr weiss was ich tun soll! Ich habe 1500 Euro in der Auszahlung und brauche das Geld auch eigentlich, da ich sehr viel verloren habe! Danke im voraus.

Mit freundlichen Grüßen

Sonja Clausen

Hello dear lcb team,

I hope you can help me.

I have been playing at SpinRollz for a while now and have lost a lot of money. I think I've been lucky for once, but I had a strange feeling from the start. I have requested three withdrawals since November 28th. I can't verify myself because my account says I don't need it. Support contacts me sporadically and puts me off with high volumes. At other casinos I get my money in an hour. Here the processing hasn't even started yet. I also found someone else on the internet who hasn't received their money either! I'm asking for your help because I don't know what to do anymore! I have 1500 euros in the withdrawal and actually need the money because I've lost a lot! Thanks in advance.

Best regards

Sonja Clausen

Dear Sonja1975,

First of all, welcome to LCB!

Please send us your casino username via private message and we will contact the casino rep and inquire further about this.

Thank you.

Dear Sonja1975,

We're still waiting on your casino username/ID, if you would like us to contact the casino representative and inquire about your case please send it via private message.

Hello Sonja1975,

Since we haven't heard back from you we will consider this case CLOSED.