Tradução 
Account Closed After Deposits: System Error, Auto-exclusion of Bruno Misapplied to My Girlfriend’s Legitimate Account” I am warning everyone: Betflare is NOT a trustworthy casino. Here’s what happened: I, **Jéssica opened an account (username: BVERISSIMO1789) with MY OWN personal details – full name, date of birth, address, phone number. I deposited money, played legitimately, and won €750. But then something shocking happened: when I checked my profile details, they had been CHANGED internally to show the details of my boyfriend, Bruno. Bruno is permanently self-excluded and cannot deposit or play. Yet somehow, Betflare’s system allowed deposits on this new account and then used his exclusion as an excuse to block withdrawals. This is manipulation of account data by the operator. They are applying “duplicate account” rules where they clearly don’t apply. - If this account was really Bruno’s, no deposits should have been possible. - It was opened in MY name, with MY details. - Only after I won did they suddenly treat it as Bruno’s account. This is unfair, abusive, and a violation of their own Terms and Conditions. Section 5 requires they give the chance to verify the identity of the rightful account holder – ME. Section 10.4 says they must honor contractual obligations already made to the user. Instead, they confiscated my balance and refuse to reply to emails. I am demanding the chance to properly verify the account in my name, **Jéssica Vivas**, and to release my legitimate balance. Everyone should be warned: Betflare manipulates accounts and blocks users without valid reasons. They take your deposits, let you play, and then invent excuses not to pay out. This is a serious breach of trust and I will escalate this to every regulator and complaints platform until justice is done. — Jéssica
Quantia disputada : 750€
Casino: Betflare
Caso #: 3548
