FECHADO [devido à inatividade do remetente]: CUIDADO COM OS SLOTS ETERNOS SOMBRIOS

I am seeking assistance regarding a dispute with Eternal Slots concerning withheld winnings of $1,900. I would like to present the following sequence of events for your review:
    1.    Background:
    •    I previously held an account with Eternal Slots which was closed at my request
    •    Following the closure, I made multiple documented attempts to clarify their policy regarding account reinstatement or new accounts
    •    My inquiries were largely ignored, with the only response indicating my original account could not be reopened
    1.    Current Situation:
    •    Due to lack of clear guidance from Eternal Slots, I opened a new account
    •    I legitimately won $1,900 through this new account
    •    Eternal Slots is now withholding these winnings, claiming a terms violation
    1.    Key Points for Consideration:
    •    I demonstrated due diligence by attempting to clarify their policies beforehand
    •    The company failed to provide clear guidance despite multiple inquiries
    •    I operated under the reasonable assumption that a closed account meant I could create a new one
    •    All winnings were obtained through legitimate gameplay
    1.    Documentation:
I can provide:
    •    Email correspondence showing my attempts to clarify their policies
    •    Account closure confirmation
    •    Records of my winning gameplay
    •    Screenshots of communication attempts with their support team
    1.    Resolution Sought:
I am requesting:
    •    Release of my legitimate winnings of $1,900
    •    Review of Eternal Slots’ communication practices
    •    Clarification of their multiple account policies
I believe this situation arose from poor communication on Eternal Slots’ part rather than any intentional violation on mine. I seek your assistance in reaching a fair resolution.
Thank you for your consideration of this matter.

Hello C3SARIIO,

Please send us your casino username via private message and we will contact the casino rep and inquire about this matter.

Thank you.

Hello C3SARIIO,

Do you still need our assistance?

Thank you.

Since we haven't heard back from the member, we will close this complaint due to the submitter's inactivity.