Tradução 
My name is Bhagwant Singh, and I am writing to lodge a formal complaint regarding my experience with BigBoost Casino. I deposited approximately NZD $2,400 into my account and used the platform to play online casino games. After playing, I was fortunate enough to increase my balance and won approximately NZD $3,200. I then submitted a withdrawal request for my winnings in accordance with the casino’s procedures. However, only a few hours after requesting the withdrawal, my account was blocked without any clear explanation. Since then, I have been unable to access my account, and I have not received a satisfactory response regarding the status of my withdrawal or the reason for the account restriction. I have attempted to contact customer support on multiple occasions and have provided any information requested. Unfortunately, my emails have either gone unanswered or I have received no meaningful explanation regarding my funds. I am requesting an urgent investigation into this matter and a clear explanation for why my account was blocked. I also request that my withdrawal of approximately NZD $3,200 be processed without further delay, provided there has been no breach of the casino’s terms and conditions on my part. I have attached the email correspondence I received from BigBoost for reference. I would appreciate a prompt response and resolution to this matter. Thank you for your time and attention.
Quantia disputada : 3500NZ$
Casino: BigBoost Casino
Caso #: 4344
