I registered at this casino at the end of April (E-mail at registration: denbest7@gmail.com), just they carried out an action with a no deposit bonus for registration. I registered by choosing the USD currency and took advantage of the bonus. Then he successfully won back the vager and decided to put 150 USD on the payment. But in the point of "payment" it was not possible to choose a way to withdraw money. Then I turned to the chat, they assured me that everything is OK and for verification and transfer I need to send a passport, a screen of my bank card and confirmation from the bank. I sent it all on April 25th. Then I was fed daily with expectations and promises that payments would be soon and my account successfully passed the verification, they just have technical problems. A couple of weeks ago, I already managed to put everything on the payment of 150 USD through the ADWCash system. I had a record of waiting for the payment in the financial transactions menu and confirmed in the chat, but again referring to non-technical problems, they asked to wait and decide everything and not worry about anything. And almost a month later, on the 23rd of May, I finally received a response from their financial department, that the bonus was issued to me erroneously and they blocked my account, according to incomprehensible paragraphs of the rules that had already been rewritten many times in a month not to pay winnings Here is their answer:
"Hello.
When registering at Slotorio Casino, you agreed to our Terms and Conditions (hereinafter referred to as the Terms).
In accordance with clause 13.1 of the Terms, if unforeseen systemic flaws, errors or malfunctions occur in the software or hardware we use to provide the Website, we will take immediate steps to correct the problem.
After registering your account, you have used the bonus "Registration Bonus". The terms of the bonus stipulate that it is available exclusively for accounts with UAH and RUB currencies.
As a result of a technical failure, you took advantage of the “Registration Bonus” bonus with the USD account currency contrary to the bonus conditions.
Clause 14.1 of the Terms stipulates that a number of circumstances may arise when you will make bets or charge funds leading to an Error.
At the same time, neither we (including our directors, employees, partners, or agents) nor our partners or suppliers are responsible for any loss, including loss of gains, that is the result of our or your mistake. You will lose any winnings / losses resulting from such an error (clause 14.2 of the Terms).
Considering the above, your application for withdrawal of funds was canceled / the balance was adjusted, and the account was blocked.
You can register a new account at the Slotorio casino by selecting the valid account currency (UAH or RUB). “
Proceeding from this, I ask the admission of the forum, if possible, to contact their representatives and put this casino in the “black list”, since I am sure that I am not the only one who suffered from their empty promises and frauds.
Thanks in advance for your help.