Tradução 
Hi there, I was wondering if you could possibly help me. Of all the casinos it seems to Cryptothrills that everyone has issues with. Upon first registering I received a bonus which I won off of. I was urged to male a deposit to collect which I found odd but did, twice. After doing so, I was then denied my payout. I expressed how shady it seemed to come up with a reason after telling me to deposit to not pay. The reason was for exceeding the bet amount which though I found not to be fair. I chalked it up.
Yesterday I decided to give this casino a second chance after receiving a bonus code via email. The bonus code specifcally says max cashout is 20mbtc not only when you enter the code in the cashier but when you cash out the bonus when you have reached the playthrough to do the conversion to cash, the casino automatically leaves you with the withdrawable amount now in cash with the remainder being taken back. The amount after I cashed out my bonus that was withdrawable at 20mbtc just as stated and it said clearly that all but 20mbtc would be forfeited upon cashing out.
My first attempt at cashing out I got no response for a long time. I then got a response after two hours telling me my winnings were void due to back to back bonuses which is not the case. Mind you, I have had no bonuses since the initial one and the last transactions I had were the two deposits in my attempt to collect. When I won this time there was two deposits in between. After two more hours of arguing, the next excuse was that I exceeded to bet amount which i didn't and after arguing again for two hours, I was told they would pay me 10 out of the 20mbtc.
Rules should be enforced as they are presented to the player. It is clear by the first two attempts to cash out they this casino will say whatever to not pay you even if the proof is right in front of the both of us. If the max payout is 10 then it shouldn't say 20 upon entering the coupon nor should it show the amount withdrawable of 20 after you cash out your bonus. The agent literally paid me ten and voided out the difference. After arguing for hours this morning I was tired and wanted to sleep. Now that I have further contemplated about this ordeal, I want the remainder if you could help please. Username is Blue.9979.
