RESOLVIDO: Detective Slots - Sem problema de pagamento

Wow. I registered through you guys. I completed task as said. I wend in my documents and also had email confirmation stating withdrawl verified. Since I used bitocin it said normally funds would be instantly. But I waited 4 hours. And logged back on. Noticed my funds were not in balance so I assumed they were already processed my payment withdrawl. I contacted support.sent him the rules and my email confirmation etc. He wouldn't respond til almost 8 mins. Then he says I exceeded maximum bet? Nothing in thw rules stated that and says he voided my winnings.. ( honestly I felt this was a scam casino from thw start after reading reviews on them for finding reasons not to pay the players! Smh I'm pretty frustrated but at the same time feel bad for them for having a terrible casino. Lol

Quantia disputada : 201$

Casino: Detective Slots

Caso #: 3389

Hmmm... Ich lass eigentlich von solchen Buden auch immer die Finger, auch wenn ich einmal positiv überrascht wurde sind mir diese endlosen und großen no deposit Angebote plus die grauenhaft schlechten Spiele eher ne Abschreckung als Verlockung. 

Aber ich verstehe dein Frust ja. 

Hmmm... I usually stay away from these places, even though I was pleasantly surprised once, these endless and large no deposit offers plus the horribly bad games are more of a deterrent than an enticement.

But I understand your frustration.

Hi Kacy Xay,

Thank you for reaching out to us. We reviewed your case.

According to the rules of this bonus, which you can find here, the T&Cs apply, and under the general bonus terms, it clearly states:

6.6 Wagering Limits
(a) The max allowable bet while using a bonus is $/€10, unless otherwise specified.

Given that, if you placed bets over $/€10, you directly violated the terms, and unfortunately, your winnings are not eligible for withdrawal.

I did not see anything saying that in your rules.

Hi Kacy Xay,

Please see the first row stating: T&C's Apply

Hi Kacy Xay,

We’ll mark complaint #3389 as RESOLVED based on the available information from Terms and Conditions.

We recommend carefully checking the rules in the future to avoid similar issues. If you have any further questions or concerns, feel free to reach out.