Tradução 
Título: Injust account closure and confiscation of accumulated Rakeback/Cashback. Texto: "My account was suspended by a support agent named Tainá immediately after I complained about a sudden change in the Rakeback/Cashback system. The casino changed the reward from real money to 'points' without prior notice. As shown in my screenshots, their own website still advertises Rakeback percentages for the 'Gold' level without stating they are points. I have accumulated approximately €400 (€200 cashback + €200 rakeback) that the casino is now refusing to pay in cash. The support agent admitted the system 'changed recently' but instead of solving the issue, she closed my account as a retaliation for mentioning my consumer rights. I demand the reopening of my account and the payment of my earned rewards in cash, as advertised when I made my deposits."JOKABET.COM ES LA PÁGINA
Quantia disputada : 400€
Casino: FortunePlay Casino
Caso #: 3966
