Tradução 
I made my first deposit at Gate 777 Casino, username is funk2die. I klicked on the button for first depositors on their site but the redirection of that link didn‘t worked which I saw because of the 404 error page in the background afterwards. So the regular window for a deposit opens and I did my payment. Like mentioned it was not clear to me that something didn‘t worked out, because it all looked good for a quick moment. After I realized that the welcome bonus was missing I tried to do the process again, made screenshots from the 404 error page and contacted the customer service.
I explained the complete case and told them that this error came from the casino site and that the redirection via the first depositors page didn‘t worked. I expected not their answer telling me that I didn‘t came from the first depositors link and because of that I wouldn‘t get the bonus and the 100 Freespins. I sent the screenshots I made and explained the best I could but the only offer was a 25% bonus without the Freespins. After I tried again to explain that I did nothing wrong and the error is for 100% on their site, I decided to use another way to get this bonus and contacted LCB. So here I am waiting for a solution from Gate777.
To make it totally clear. I don‘t want a no deposit bonus or no deposit Freespins.! But I would have choosen another casino to made my deposit. I did it just because of the welcome bonus offer and good experiences with that casino group so far! But now this turnend into a bad one which is sad. I know that sometimes mistakes might happen. That is not a drama. But of course I expect a solution from the one who made the mistake. Especially when it is about cash and a new customer...
