ENCERRADO: Gbets - Problema com a conta

I registered an account with GBets and they verified all my account details, there was no problems when I registered and they verified my details I was given a no deposit play through game session, I made the play through that was required for the cash out, then I was informed that I need to make a deposit before I could cash out my money Then when I made the deposit and wanted to cash out I was suddenly blocked on my account, when I enquired as to why I was blocked on my account, I was informed that I have a duplicate account When I asked them how it's possible that I have a duplicate account and why wasn't it automatically picked up when they registered and verified my account I was told to read the rules and regulations and that's it I then received an email from them that said that they have no problems with deposits made even with a duplicate account but when you want to cash out then all of a sudden it's now a serious problem and they have the right to block your account So now I have tried everything to get my money out of them but they don't want to pay me out, I even asked them to repay my deposit back to me as I never gambled a cent of that money and feel that I am in my rights to have my money paid back to me I was informed that they are not going to give me any money back and I feel that this is not the right way to handle the situation, they are violating there own rules and regulations by allowing a duplicate account for deposits but not for cash outs Is there anything use can do to help me get my money back from them please

Quantia disputada : 800R

Casino: Gbets

Caso #: 4285

Hello DCvsMarvel,

Thank you for sharing your experience with our members. 

Please note that cases involving duplicate-account allegations are unfortunately very difficult to challenge unless the casino is willing to reopen the investigation or provide additional clarification. Casinos typically rely on internal security tools, such as IP, device, payment method, or network association checks when making these decisions, and do not share evidence due to privacy policies.

If the casino has stopped engaging with the complaint, it is important to note that we, forum moderators, do not have the authority to override or force a casino to reverse an internal security decision.

That being said, we will reach out to the casino and try to obtain clarification and ask the casino to review the matter once more.

Please follow this thread for further updates. 

Hello DCvsMarvel,

Please note that we received a reply from the casino confirming your case is under review. 

Let us now in case you have any new information to share. 

Thank you for your patience. 

Good day Moderator. 

Thank you for the help and I'm still waiting for a response from them, up to now nothing has been done from there side

I feel that if they Say I have a duplicate account then it should be detected immediately upon registration and verification of the account, i have proof via email that they have no problems when you deposit money and play, but they have a problem when it's time to cash out, that for me is absolutely wrong because that says they are aware of the duplicate account and have no problem taking the money but have a very big problem when they must pay out

That is basically taking advantage of the gambler because they don't inform the people immediately of a duplicate account 

I just want my money back from them and will never play on any casino that has them involved in because I feel that they are only scamming people for money and don't want to give back when it's time 

Kind Regards 

Christopher White 

Hello DCvsMarvel,

We’ve sent a reminder to the casino representative as we haven’t heard back from them yet. Has there been any progress on your end in the meantime?

Thank you for your patience.

Hello DCvsMarvel,

We have received an update from the casino representative stating the following: 

The Gbets account has never made any deposit as client claims and the were no bonus paid into clients account also. 

Additionally, our site is  Gbets.co.za  and the site from the screenshot provided with the complaint does not belong to us. 

Use our LCB Casino Check tool to verify whether a casino is legitimate. If a specific casino is not listed in our database, submit a request, and the LCB team will initiate the review and verification process.

We are sorry that you were misled by this scam.