Tradução 
Hello.
I understand that this casino is not presented on your site, but you never know, it might be possible to solve the problem.
On December 9th, I sent my documents for verification, 9 days have passed and my documents have not been verified yet, although the support claims that it takes up to 7 business days. During this time, I was told that I cannot withdraw my money because I have not completed the wager x10. My last 3 deposits were without using any bonuses. The most recent deposit was $21. Their rules say: "If a player makes a deposit and does not use the deposit bonus, the player must make 1 bet before withdrawing the deposited funds. This may be frustrating for players, however, depositing and withdrawing money from a casino without playing can be perceived as money laundering. Kittycat is committed to preventing money laundering at all times." And nowhere is there any mention of a wager x10. In any case, I made bets for ~$710.
I am trying to withdraw $201 to crypto.
And every time in the chat they come up with new rules or start talking about x10 again (but as you understand, I have already exceeded the x10 wager a long time ago).
I have screenshots of the correspondence and site rules, if necessary, I can provide them
