RESOLVIDO: Retirada pendente do cassino Laromere

Good afternoon, I requested a withdrawal at the Laromere casino (Laromere customer login: EdstromPlay), which should have already come, incase of notification. The documents have been sent, but the withdrawal has not yet been processed, if there is an opportunity to write to the representative it would be really great

Hello edstromplays,

We've sent an email to the Casino Representative and asked him to check what's going on with your withdrawal. Keep you posted.

I recieve a message from casino "withdrawal update" they said documents approved and they ask me to deposit 25EUR and wager it 1x time , but i already do that , i will upload a proff with my deposit and wagering , it looks like there is a misunderstanding on the part of the casino

Deposit was maded 30.07.2021
And there is a many wagering at 20.08.2021 (more than 25 EUR even in Mystic Wolf slot game)
So please send this information to the representative , so they can process my withdrawal, thank you !

I'm posting some chat correspondence, it looks like I've made some progress, hope so

Hello edstromplays,

Thanks for the update! We've notified the Casino Representative.

i received a letter from support, they again ask for the same thing, they say that there is a wager requirements for deposit of 25 euros (x1) after the deposit, but I made bets for 60 euros after the deposit immediately before the withdrawal of funds, a little tired of dialogue with them, I hope that the support on this forum will help

There is a weird conversation with chat, chat says that i played Wrath of medusa and chariots of fire after deposit and i just completed promotional freespins "60 chariots fo fire freespins" wager , but this is 100% lie . i didnt played chariots of fire and wrath of medusa after my deposit at 30.07.21 .First one I complete my "60 chariots of fire freespins" wager , then i made deposit at (30.07.21) and after that i played Mystic Wolf and Bank heist and bet about 60 Euro .So i complete my deposit wager (at 20.08.21 in two slots , Mystic wolf 30 Euro bets + Bank Heist 30 Euro bets)

These words of the chat support are one hundred percent false, I do not understand why they say so, because the entire betting history can be viewed and I did not play these slots after the deposit (chariots of fire and wrath of medusa), and my betting requirements were completed after the deposit (which was made on 07/30/21 at 09:07:02), I completed my "deposit wager requiremetns" playing only in two slot games Mystic wolf and Bank heist (20.08.21 game session , 60 Euro wager bets in total)

they ask me on email to wager 25Euro 1x , so they can process my withdrawal , i just finish my wager bets in total of 32 Euro , will see if it help 

Hello edstromplays,

Let's wait to see what the Casino Representative will say about this. As soon as we receive a reply from him, we'll let you know.

Hello estromplays,

Here's what the Casino Representative says:

"At the time of the player’s first post on the forum, there were a number of reasons as to why the withdrawal had not been processed:

1. The player had only submitted outstanding documentation on Friday which was then approved on Monday (after the complaint had been posted).

2. The player had also been asked to explain why their IP address did not match their country of residence. This has now been resolved.

3. The player had not wagered on their deposit as they had made a deposit while having an active bonus in their account, leading to them wagering on this bonus instead. Once they had gone ahead and initiated the withdrawal, they were then advised to wager the deposit itself. After advising the player on this several times, they have now made those wagers.

With all requirements now met, the player’s withdrawal has now been processed, and they should receive it within the next few days."

Please let us know when you receive your payment. 

Yes they have withdrawn one transaction, but the second transaction is still pending and I cannot contact the chat, if it is not difficult to write to the representative to speed up the withdrawal process please , thank you !

Hello edstromplays,

The Casino Representative has been notified. Keep you posted.

Hello edstromplays,

We've received a reply from the Casino Representative. Here's what he says:

"Your 2nd withdrawal was only initiated on the 24 August, which was after your first withdrawal was paid out to you.

Please note that when initiating a withdrawal, there is a 48-hour pending phase. Therefore, you would see the withdrawal as pending, as it is the casino’s policy for this pending phase to pass before you are able to receive your funds.  Once this passes, your withdrawal is processed out to you in the next batch of payments. The process cannot be sped up, this is the standard procedure with all players. Fortunately, the next batch of payments will occur today, so you can expect your funds to be received within the next few days.

The casino has also confirmed that you have been in contact with their support department on two occasions from the time your 2nd withdrawal was initiated. If you ever have any queries or require any further assistance, feel free to contact our superb support department would be more than willing to assist via chat, email, or telephone with whatever you may need."

Hello edstromplays,

Have you received your 2nd withdrawal?

Since we received a confirmation from the Casino Representative that this payment has been processed, we're now going to close this complaint and mark it resolved.