RESOLVIDO: Lollybet Casino - Problema de retirada

Hello, the lollybet casino is canceling my withdrawal and not allowing me to withdraw my winnings. I made a deposit and won on sports betting, but they are canceling my withdrawal and claiming that I canceled it myself. The support team is not responding to my inquiries. Where can I get help? Do I need to create a complaint? Is there a Lollybet casino representative on the forum?

Hi ewgen99,

Thank you for reaching out to us. We will handle your complaint on this thread. Sorry to hear that. Please note that we don't have this brand listed, but we will try to reach out to them.

Please send us your casino username via private message so that we can contact the casino rep and assist you further.

Also, please share with us more information regarding your case:

• Is this your first withdrawal at Lollybet?
• Is your account verified?
• Did you use any bonus?

This was my first deposit in lollybet, I deposited money from a crypto wallet, I did not use the bonus. about verification: uploaded my passport and confirmed the address of residence. I am more concerned about the fact that yesterday I went to the account and saw that "the withdrawal request was canceled by the user" and immediately created a new one, although I did not cancel the request and did not create a new one! I canceled this request myself and created a new one, because it was unclear who canceled it and on which cryptocurrency address the withdrawal was created, it is now in the status of "new". I think they are deliberately delaying the time by canceling the withdrawal request. The support service does not work either in the online chat or in the mail

Hi ewgen99,

Thank you for sending us your casino account details.

Can you please confirm if you’ve submitted all the requested documents for verification? Have you also verified your bank details? And have you checked if your account is now fully verified? Maybe some verification documents are missing.

If you are sure you didn’t cancel the withdrawal, then it might be some kind of error. We agree it does seem unusual.

We will do our best to reach out to the casino and see if they are willing to provide any further insight or assistance regarding your case.

What kind of documents have I requested if the support team doesn't respond or say anything? I have uploaded the documents shown in the screenshot above, which include my passport and address confirmation. I have previously verified my account through the SumSub service, as shown in the screenshot. However, I have not received any feedback from the casino, and there is no response from them.

Hi ewgen99,

Thank you for the clarification. According to their Terms, the verification process takes up to 24 hours if all documents are submitted correctly.

We contacted the casino and informed them about your issue. We will update you as soon as we receive their response.

In the meantime, if there is any update on your side, please let us know.

thanks for your help! as for the verification - I registered in this casino a long time ago and uploaded the documents immediately, but I started playing and made a deposit there recently

The casino withdrew my winnings, thank you so much for your help!

Hi ewgen99,

Thanks for letting us know, glad to hear that you received your winnings. We will mark your case as RESOLVED 

Je demande de l'aide pour mes retraits plus de 6 en attente depuis 7 jours 

ce n'est pas sérieux pour une compagnie de pari sportive on fait des recharge puis quand on gagne on ne veut pas se faire payer 

I am requesting assistance with my withdrawals; more than 6 have been pending for 7 days.

This is unacceptable for a sports betting company; you make deposits and then when you win, you don't want to get paid out.

En images vous pouvez le constater 

You can see it in the pictures.

Hi,

Could you please also help me. I have the same issue. 

Thanks 

Hi Mika90, 

Thank you for reaching out to us. Please check your PM for further assistance. 

Hello michael nanfack, 

Please feel free to submit a complaint HERE and provide us with as much details as possible so we can provide further assistance. 

Thank you!