Tradução 
This is my case with megamedusa, I am not satisfied with the action, I have made a withdrawal of 1500$ and in the end they say that I have been approved for 100$ even though I have made a deposit of more than 30$
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Chat ID 7477754 at 2025-08-20 20:03:44
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[2025-08-20 20:03:44] [Live Support] https://chat.megamedusalive.com/file/downloadfile/508885/dc067e01e0797053d5b22dfa7ace53c3
Dare to wear the crown? NEW Regal Reels is where wins rule.🎯
Welcome to Mega Medusa live chat support! How can I assist you today?
[2025-08-20 20:03:44] [ugqx9n2toa] hello
[2025-08-20 20:04:03] [Anna] Hello! My name is Anna. How may I be of assistance?
[2025-08-20 20:04:17] [ugqx9n2toa] I checked my transaction and see that my withdrawal has been approved. I have made a withdrawal through Bitcoin, what does that mean?
[2025-08-20 20:04:27] [Anna] Please give me a moment to check your request.
[2025-08-20 20:04:32] [ugqx9n2toa] ok
[2025-08-20 20:04:55] [Anna] Thank you kindly
[2025-08-20 20:06:44] [Anna] As I can see, you have an approved withdrawal in the amount of $100, which was approved today, 8/20/2025, per casino timE. Once the withdrawal is approved, Bitcoin payouts will be processed within 72 hours.
[2025-08-20 20:06:49] [Anna] If you have any other questions, please feel free to let me know. I will be happy to help.
[2025-08-20 20:07:40] [ugqx9n2toa] its 1400 $
[2025-08-20 20:08:06] [Anna] One moment please
[2025-08-20 20:08:17] [ugqx9n2toa] https://chat.megamedusalive.com/file/downloadfile/511810/ec40af4fb5cdc7156e843dd24c99f43e
[2025-08-20 20:09:11] [ugqx9n2toa] I have made a withdrawal of 1500$ and you see that they approved 1400
[2025-08-20 20:09:50] [Anna] The winnings come from the free promotion, with a max cashout of $100.
The "Manager Withdrawal Requested and/or Manager Withdrawal Approved" message is an internal transaction designation to mark the event on our system. This does not mean any real cash out for these amounts will be paid out.
[2025-08-20 20:10:30] [Anna] The screenshot you have provided is the moment the excess amount was removed and voided since the max cashout is $100.
[2025-08-20 20:11:24] [ugqx9n2toa] How much should I get?
[2025-08-20 20:13:42] [Anna] The max cashout of the free bonus you played is $100, and this amount was approved.
[2025-08-20 20:13:53] [ugqx9n2toa] Are you sure about what you're saying?
[2025-08-20 20:14:31] [Anna] Yes, I am. Also, as I can see, the finance department has made an exception for you. Please keep in mind that multiple free actions in a row are not allowed per the terms and conditions, and every winning in that situation would be voided.
[2025-08-20 20:14:45] [Anna] Here are the rules of the coupon you have played:
[2025-08-20 20:15:02] [Anna] 77 Free Spins on Fjord's Fortune
Slots and Keno Only!
40x Playthrough
Max bet per hand is $10
$100 Min/Max Cash-Out
1x Redeem Only
No multiple free chips/spins in a row allowed
Unless stated otherwise, standard site terms apply
[2025-08-20 20:15:52] [ugqx9n2toa] What about deposits I have made?
[2025-08-20 20:16:57] [Anna] The verification deposit was reimbursed to your casino balance when the withdrawal was approved, in the amount of $60. You have played out this amount.
[2025-08-20 20:17:16] [ugqx9n2toa] It's a scam and I'm not satisfied with this and I want to file a complaint.
