ENCERRADO: [devido à falta de resposta do casino]: Não estou a receber os meus ganhos do casino Slotbunny, quase 4.000 dólares ganhos de forma justa e honesta.

I deposited at Slotbunny and had my balance up to almost $4,000. I requested a withdrawal and they were giving me the run around and excuses saying they are waiting on the providers to do whatever it is they supposedly had to do on their end and as soon as they do I would be able to withdrawal. That was a red flag to me because I've never heard a online casino claim that they were waiting on the providers to be able to approve a withdrawal. Everytime I try to ask customer service through chat they give me the same verbatim response which is they were waiting for a approval from the compliance team and providers. I then looked up reviews on Trustpilot and noticed that many others are dealing with this as well. They are getting the same answers and response as me and many have been waiting 40 to over 100 days and counting and still no withdrawal has been sent to them. So not only is this happening to me currently, but to many other players. I realized I might be getting screwed on my withdrawal from the way it's looking. I have continued to ask chat and get daily updates and its always the same answer. I have tried to reach out to support and management via email and can't get any response back. There is no phone number to call. And now, they disabled communication by cutting off online chat making it impossible to reach them. Now communication is cut off. I dont know how they do it, but the ability to chat online through their website is gone on my end when I visit their site. I am heartbroken and upset. Not too mention irritating and pissed off. I cannot believe they are being like this and giving me the run around. They couldn't give me a timeliness of when I would receive my money, they just kept giving me the same answer that didnt make any sense. I really hope I can get the money I won fair and square. I didn't attach any bonus to my deposit so there's no reason why they shouldn't pay me. They just want to give me a run around to avoid paying me. I dont know what to do :(

Hello Shughes3832,

Thank you for sharing your experience with us. We understand how frustrating and stressful this situation must be.

Could you please confirm the following:

- Is your casino account fully verified?

- Is this your first withdrawal at Slotbunny?

- What is the exact amount you’re trying to withdraw?

Please also note that Slotbunny is currently not listed on LCB, and unfortunately, we don’t have direct contact with their casino representatives at this time. However, if you’d like us to try reaching out and see whether we can obtain more information about your case, please send us your casino username via private message.

Thank you.

Thank you for the reply and I appreciate your help with this. To answer your questions yes, I am fully verified with them. I have cashed out with them just a handful of times, id say 4 or 5 total, but every time was from playing their free spins that had a $20 max cashout. So $20 is the most I've cashed out with them each time. This was actually my first time winning off of my own money/deposit. I didnt claim any sort of bonus or anything like that with it. The amount Im trying to withdrawal is $3975 to be exact. I am able to log in and access my account but they took the ability to reach them via live chat on my end. There's no way to chat live with them on my end. I've emailed customer service and management directly but Im not able to get a response 😢 my username is S***. I'll take all the help I can get. Thank you so much again for all your help with this. 

Thank you for the additional information, Shughes3832.

We have contacted the casino and requested clarification regarding your case.

Please make sure to follow this thread for further updates.

I will do that. Thank you so much again 🙏 

Hi Jovana, I was just wondering if you possibly heard anything from Slotbunny? :(

It looks like Slotbunny is licensed.. I did contact The license company to ask some questions and no response from them yet either...

Hello Shughes3832,

We haven’t received any response from the casino yet. We will send them a follow-up and will update you as soon as we get any feedback from their side.

Thank you for your patience.

Hello Shughes3832,

We still haven’t received any response from the casino. We’ve sent them another reminder in hopes of getting some feedback this time, so we can continue assisting with your case.

In the meantime, is there any update on your side?

Thank you for your patience.

I appreciate your time and efforts helping me with this. Unfortunately there isnt any update on my end either. 

Dear Shughes3832,

Since we never heard back from the casino reps, we would need to close this case due to the casino's unresponsiveness.

If they respond at any time, we will reopen the thread.

Thanks for your understanding.