RESOLVIDO: Casino RainBet - Problema com a conta

Approx funds frozen - 3000$ I was using rainbet regularly at the time (2024) and had taken several withdrawals as well. Had the KYC done too (as far as I can remember, it's been a while! ). One day out of nowhere they just blocked the account and I attempted to contact them through chat and email multiple times, the only response i received was to contact their manager via email which I did several times over the course of two years. The manager never responded, I understand these things take time but two years is a lot and I'm hoping somebody from rainbet can help me out here.

Screenshots -

https://ibb.co/G46tGnLH

https://ibb.co/6JpdVSvY

https://ibb.co/WTzD7Km

Quantia disputada : 3000$

Casino: RainBet Casino

Caso #: 4369

Hello Aneesh Krishna, 

Welcome to LCB, and thank you for sharing your experience with our members. 

I can understand why you would want to revisit this matter, especially considering the amount involved and the fact that, according to your account, the issue has remained unresolved for such a long period of time.

Given that this situation dates back to 2024, it would be helpful to gather some additional information before we reach out to the casino:

• Do you recall the approximate date when the account was blocked?
• Were you provided with any reason whatsoever for the account restriction?
• Did the casino ever confirm that the account was permanently closed, or was it simply inaccessible?
• You mentioned having approximately $3,000 in the account. Was this balance derived entirely from cash play, or were any bonuses involved?
• Have you attempted to contact the casino recently, or were your last communications sent some time ago?

Given the amount of time that has passed, it may be challenging to reconstruct the full history of the case, but any supporting documentation you can provide will help us better understand what occurred and whether there is sufficient information to approach the casino for clarification.

Hi, 

The account was blocked in 2024, i think during August.

They didn't give me any reason and the account is permanently banned.

No bonuses involved and I contacted them via chat and email last month too but to no avail.

Hello Aneesh Krishna, 

We have received an update from the casino regarding this case, stating that your account has been blocked as a duplicate. 

Please note that, as per the casino's Terms & Conditions: 

5.4. You are only allowed to register one account with the Service. Accounts are subject to immediate closure if it is found that you have multiple accounts registered with us. This includes the use of representatives, relatives, associates, affiliates, related parties, connected persons, and/or third parties operating on your behalf. In such cases, all associated accounts will be closed and any remaining funds will be locked and withheld.

Thank you for understanding. 

I do not have multiple accounts at this casino. Can you ask them to provide proof? Because I'm sure this is a mistake, 100%.

Hello Aneesh Krishna,

Please note that due to data protection and internal security policies, the casinos are often limited in the amount of information they can share externally. That said, we will still reach out to them to check whether they are willing and able to provide any additional information for review.

However, as this case is almost two years old, it is possible that the casino may no longer have full access to the records or may not be able to further investigate the matter in detail.

We will let you know as soon as we receive any response from their side.

Thanks a lot and I know you'll try your best. I honestly don't have multiple accounts there. I've been chasing them all this time for an explanation and they wouldn't even care to respond.

Hello Aneesh Krishna,

The casino representative has provided us with proof identifying a duplicate account. As stated in their Terms & Conditions: 

5.4. You are only allowed to register one account with the Service. Accounts are subject to immediate closure if it is found that you have multiple accounts registered with us. 

Since this involved a violation of the casino’s T&C, there is unfortunately nothing further we can do, and case #4369 will be considered RESOLVED on our end.