Tradução 
I am writing to submit a formal complaint regarding a missing deposit at Silverplay Casino that has not been credited to my player account. On June 16, 2026, I made a deposit of 300,000 ARS. Since the casino platform does not operate in Argentine Pesos (ARS), I did the conversion to US Dollars, which comes out to exactly $205.48 USD. It has been 3 days now, and the funds are still nowhere to be seen in my casino balance. Today, I received an official email from the payment gateway provider confirming that the transaction was successful and that the funds were correctly credited to the destination platform. However, whenever I contact the casino's live chat or support team, they keep giving me evasive answers and excuses instead of resolving the issue or properly checking their system. Since the payment processor has already confirmed the successful transfer on their end, the money is clearly with the casino. I have attached the official payment confirmation email and receipt as proof of transfer, showing the original amount in ARS. I would highly appreciate your assistance in contacting the casino management to track down my funds and have them credited to my account as soon as possible. Thank you for your time and support. Best regards,
Quantia disputada : 205.48$
Casino: Silverplay Casino
Caso #: 4408
