Tradução 
I hit $1,500 from SpinsAmerica, I verified my account and hadn’t even submitted a request for redemption. I did the entire play through requirement. Following my KYC, which was verified by Sumsub with my driver’s license, the redeem button was still grey so I emailed the support asking if I could supply any documents to actually have my account eligible for redemption. No correspondence was given to me besides the following email: “ Dear Ian Following a review of the documentation provided, we have determined that your account will remain closed in accordance with our Terms and Conditions and based on a management decision. Please note that this decision is final and the account will not be eligible for reopening. We also confirm that all purchases used to generate your current prize redemption have been refunded. We understand this may be disappointing and appreciate your understanding. Kind regards, The Spins America Team” I haven’t had any issues redeeming on any other platform besides this one. I haven’t supplied any documents, they just closed my account out of anticipation that I would redeem. I only have a screenshot of my balance at the top, and then the emails. I know damn well if I had lost my initial deposit, the account would be fine. I haven’t ever had a problem with verification out of dozens of other sites, so they’re just minimizing their losses.
Quantia disputada : 1500$
Casino: SpinsAmerica.com
Caso #: 4617
