Tradução 
I am a Platinum VIP player at WinSpirit Casino (Username: nicknicky710). My complaint is about Misleading Information and Deceptive Advertising regarding the VIP Loyalty Program. In my VIP dashboard, the "Luxury Gift" is clearly marked with a green checkmark and the status "Active". According to standard industry practices, an "Active" status on a reward means it has been earned and is ready for delivery. However, the casino refuses to send the gift, claiming it is only for "Special Occasions" like birthdays. I have evidence (attached) showing that: 1. The "VIP Birthday Gift" is a completely separate category in my profile, which also has its own green checkmark. 2. The "Luxury Gift" is listed as a separate Platinum tier benefit. By displaying the status as "Active", the casino is misleading me into believing the reward is available, encouraging further deposits and play. If the gift was restricted to a future date, it should be marked as "Locked" or "Pending." Refusing to provide an "Active" reward is a violation of fair gaming and transparency. I have already tried to resolve this with my VIP manager, but they offered no solution other than waiting months for a birthday. I am requesting the immediate delivery of my Luxury Gift or its fair cash equivalent.
Quantia disputada : 3000$
Casino: WinSpirit Casino
Caso #: 4284
