21 Dukes Retirada... Ainda esperando

Hi Gang:
    After a small $25 deposit, and a very easy win of $700 I decided to cash out of the new casino 21 Dukes.  Live Chat was great, and helpful, and after my docs were sent in and approved almost instantly I started the wait for my money.

This is where the hiccup started.  I was told "at the latest" my withdrawl would be processed in 72 hours. . Well I guess I misunderstood. I thought I would have it in 72hrs, which is not the case.  After it is approved it goes to what is called the "platform" and then it can take up to 7-14 days to be put into my ewallet express account.

Live help realized that this is not exactly clear in their terms and conditions, and I was told they are working to correct this misunderstanding.  I was asked to be patient as they are new and are going thru the first round of issues.

Again, Live chat was very helpful and polite. I felt appreciated and important as a player. Each time I inquire about my withdrawl I am treated with respect, yet asked to be patient.  I was even given a $10 chip for my troubles. HAHA  Which isn't exactly what it is going to take to make me happy when I have $700 out there somewhere.

I think this is going to be a good casino for Top Game, but you may want to hold off on a deposit till a few more of the bugs get worked out.


I'll keep everyone updated when I hear anything else.


                                                        PMM

I'm having the same problem with this casino.
I won off my 23 free chip, made the playthrough and could cashout the max. of $100 from it.
But I had to make a $25 deposit first.
As this $25 was my last playmoney for this month, I asked support first how long it would take for my withdrawl to hit my Neteller.
He said, please allow up to 72 hours for a first time withdrawl.
The next day I made my deposit, and my balance of 100 vanished and was replaced by 87,50 , my deposit and the welcomebonus.
Contacted support again, another person this time, he told me no worries, just mail your ID documents and Neteller account number and all will be fine.
Asked him again how long it would take, got the same answer, up to 72 hours. That was last Sunday afternoon.
Mailed my docs immediately and played my deposit and bonus back to zero.

Heard nothing back from them ever since, and as the 72 hours had passed today, decided to go and ask if all was fine, if docs. were received etc.
Got again another person, he said documents were received and and all was forwarded to the gaming platform (?).
When I asked how long it would take he said 7-14 days!!
And when I said to him I was told something completely different last weekend, he just cut the connection!
Really, I have not been rude or impolite to him at all, just asked a question and said it was a different answer than last weekend.

I don't mind waiting for a few days, a week, as long as I KNOW I have to wait.
I was expecting the money today or tomorrow, now it appears both chatreps were blatantly lying to me about the withdrawltimes.

I hope I will ever see my money, I'll keep you updated as wel.
I'm somehow afraid it won't be this year, but who knows..

Btw, my Neteller shows that the payment was made to Rich casino, so its probably a sistercasino to Rich.
Anyone knows if they are reputable?

I appreciate this post Slotbeuker.  Although I must say my stomach dropped when reading it the fact I am not the only one who is going thru this.

This is not a good sign.

Gawd I hope we get paid.

Keep us updated if you hear anything okay?

                                                                    PMM

My experience with Rich Casino...if these two are sisters.  I won $500 cash in a contest back in Sept.  I had made a $25 deposit, did not win on it, but won the contest. 

After I sent my docs in I was told Rich only processes withdrawals on Mondays.  Of course this was on Tues!  I did have my money in my quicktender account the following Tues.

medtrans

Well gang:
    The wait continues. 
Got a nice email from Christopher assuring me I would get it soon, but that finance had to call me at home to verify something or another. (Above and beyond the docs I already sent in.)

I am told it will be today. So I sit and wait for it, you know how it goes, and it never comes.

I get back on live chat tonight and talk to Mark. He says they are now having technical difficulties with withdrawls and could give me no time frame of when it would be processed or when I would even get the call.  Hmmmm

This is beginning to sound like a delay tactic to me.  I am losing my patience a little each day with 21 Dukes.  Each day it is always some other reason they cannot give me my withdrawl.  Them being new, technical difficulties, etc.

I will keep you up to date if I get any new word.

                                                        PMM

I uninstalled them today along with Ripoff royal

Cheat, lie and delay...Sounds like politicians!!! 

Wel, nothing here either, not a penny, not a word, no email, I don't even bother asking anymore.
If its Rich casino indeed, they only process on Mondays, its in their T&C's so why they keep giving you these empty promises is a mystery to me, as it only leads to dissapointments and players beeing even more pissed off.
If I don't have my money next tuesday I'll start bugging them again.
Lets just hope there's no need for that.

Went straight to live chat this morning and talked to Gabriel.
   
I heard nothing about any technical problems this morning like I did last night.
Just that eveything was clear on their side and waiting for the gaming platform to process it.

He stated again that their terms and conditions say 7-14 days.

I guess it doesn't matter to him that I recieved an email from Christopher saying I would get a phone call yesterday and would have my money after that.

The wait continues.....

                                                                  PMM

Pam, whats the date from begining of your withdrawl adventure?

The 12th...  I just checked.  Was approved on the 15th, and since then nothing.
  They keep saying they have to call me, but the phone call never comes.

                                                          PMM

Don't forget the hoops we have to jump thru as well.  Pictured ID, Utility Bill, Fax Back Forms.....  Sighhhhhh

                                                        PMM

Oh hun, I hope it all works out for you hun.  I'm sure it will in time.

GOOD LUCK!!

Well they just called. I cant believe it. 

        They wanted to verify my identity i.e. Birthdate. Address, etc. Also the last 4 of the credit card I used.

I was told my identity was in fact verified, and that it would be another 24 hours.


Ohhhhhh, do I dare say I see the light at the end of the tunnel? 

If I were to get it within 24 hours I may still  be able to get it from Ewallet Express by Christmas.  If not, surely in time to enjoy all the clearance sales.

I'll keep you posted....


                                                          PMM

I've just received an email telling me that my security docs. have arrived and that they are added to my account records.
Nothing about my withdrawl or when it will be processed.
Oh wel, at least something happens.
I'll just wait and see, what else can we do....

hahaha...Dont you know that Finance doesnt work weekends, so I have to wait till Monday now before the REAL wait begins.

Stiill waiting....

                                                            PMM

Pam, it's monday, any weeeeeerrrdddddd yet?

I have spoke to live chat, and they told me it has been processed, yet no word from Ewallet express yet as to a deposit from a Merchant Payout.

Still waiting.....

                                                PMM

Grace wouldn't credit my account! Oh well nothing lost, nothing gained!

..nothing here either..

Well gosh:
Different day, different story from 21 Dukes.  I talk to live chat no less than three times a day and each rep says they will personally get to the bottom of it, and then nothing. I was told I would have an email from finance, and nothing.

Was told it was processed, and then today it was not yet.

I can get no straight answers, each day it is different.

                              Still waiting:
                                      PMM

I am happy to inform everyone that I was finally paid today. The money came in about 4:00am my time. I only saw it post to ewallet as I was getting upf or work at that time.  ::)

      I was reassured that it only takes this long the first time. They have incredible security measures in place I was told.

      I made quite a name for myself there with going to Live chat no less than three times a day. HAHA I was patient and respectful, yet firm with my requests.  I know it helped move the procedure along.

I'm just glad it is over.
                                                          Merry Christmas:
                                                              PMM

Glad you got your money PMM, when I saw this post I got hope again, but nothing in my Neteller, bummer..
I think they got finally tired of you, lol!

Congrats on the cashout and MERRY CHRISTMAS!!

Yay Pam!!!
Good news!!!

13.. whats the problem with Lucky Red, thought they have always paid quickly?

PMM Glad you finally got it.

telprzem I don't know why they'd have rejected you although it "Might" been due to playing games not allowed, or "Other" factors they determine and they'll never tell you what they are (Like many casinos)

As for me, Again, Congrats Pmm, but that software STAYS uninstalled..After what you went through, that is BULL.

Merry Christmas also

I was online for 10 minutes, no live chat. Tried to call, got a completely different casino. Maybe they are out of business???

Congrats on finally getting paid Pam.  Just in time for Christmas weeeeeeeeeeeeeee

I've not been paid.
Now I have to eat catfood during Christmas!!
And as I'm running short of it, I may have to eat the cat as wel!
Thanks Dukes, nice one!

The cat survived, nobody touch my cat!
I've eaten my grandmother instead. Not recommended btw. Awful taste.

The money was put back into my account today, had to withdraw again, so the wait starts all over again, lol.
Won't be this year I'm afraid...

I JUST GOT PAID!!!

Cant believe it! Had to do the withdrawlthing again yesterday, so no expectations for this year, but its in my account already!
Now THATS a NICE SURPRISE!!

Yeehaw!!!

Oh slotbeuker that is just terrific news. They paid you. Awesome!!! I am so glad for you.

That is a nice surprise indeed. 

                                                                  PMM

I got the freebie when it opened, and also got the 5 free.. i really loved that forrest treasure game, i got a call from my daughter, she said she was doing well with 21 dukes, she told me she had gotten hers up to 350.00 and for me play, she was all excited.. okay i made a deposit and ooo weee true to that fact got mine up as well, she and i are both cashing out with 400.00.. this being only because she was yelling in my ear over the phone~ "CASH OUT MOM CASH OUT" lol.. anyways im hoping all goes well for both of us. It's been a while for me, seriously i don't cash out i'm always going for the biggie!

Imagin.ation:
      I hope the best for you with your withdrawl. If it is the first withdrawl, it will be longer as they have a very serious anti fraud dept and they want to verify your identity by calling you, etc. as well as your documents.

Granted, my withdrawl was when it just opened, so perhaps it has improved since then.

Please keep us informed....

By the way, Christopher was who I always dealt with and he was quite helpful, but all live chat was good to me.

                                                                PMM

Thank You PMM.. i see you and others have cashed out with them it doesn't seem so bad, and i'm in no hurry, and yes i will keep you informed if it seems to be taking longer, or if i come across problems, which there should be no reasons, this thread is very helpful in doing what i need to do, and what i should watch out for.

one of those . Now you have to just stay off that casino. Just time you can do it remember what you can do with it. lol