Tópico de suporte e reclamações do Pledoo

Hello everyone, 

We are more than pleased to join this awesome LCB community! 

Engaging with our customer base and solving issues together is a process that Pledoo Casino care greatly about. 

Feel free to leave any inquiries in this thread and they will be addressed as soon as possible. 

Let's have fun!      

Welcome Pledoo Casino Rep! Happy to have you on board! 

Welcome to the BEST Forum Pledoo! 

Welcome to LCB 

Welcome to our forum

This is the worst casino I have ever made a deposit into. I haven't received my deposit for nine days. I previously provided all the required documents. Customer support keeps giving me the same boilerplate messages: "We haven't received any updates. Please wait." Why should I have to beg for my own deposit?

Hi syyplay,

Thank you for reaching out to us, and sorry for your negative experience. Please send us your casino username via private message and any proof of your deposit.

Also, could you please tell us more details

• Which method did you use for the deposit?
• Is this your first deposit at Pledoo Casino?
• Is your account verified?

As soon as you respond and provide us with all the necessary details, we’ll be able to assist you further. 

Hvala što ste podelili svoje iskustvo. Razmišljao sam da igram u ovom kazinu, ali mislim da ću ga sada preskočiti.

Thanks for sharing your experience. I was thinking about playing at this casino, but I think I'll skip it for now.

If you are ready like me to wait for your deposit for 12 days, which still hasn’t been credited, then this place is for you. The worst casino I've ever encountered. They ignore my emails. They've been giving me the same responses in chat for 12 days. Meanwhile, they claim they haven't received a response from their payment provider during this entire time. I deeply regret depositing at this casino. It's $700; I'd rather have given that money to the homeless.

Vau, to zaista zvuči veoma frustrirajuće. Čekati 12 dana da se depozit prikaže definitivno nije dobar znak. Nakon što sam čuo za tvoje iskustvo, siguran sam da tamo neću igrati. Hvala što si podelio svoju situaciju i upozorio druge na to.

Wow, that really sounds very frustrating. Waiting 12 days for a deposit to show is definitely not a good sign. After hearing about your experience, I'm sure I won't be playing there. Thanks for sharing your situation and warning others about it.

Hi syyplay,

Thank you for sending us your casino username and additional information. Your complaint, along with all the details you provided and the casino credits, has been forwarded to the casino rep.

As soon as we have an update, we will let you know here in this thread.

Thank you very much. They blocked my ability to write just yesterday, but I didn't violate any rules or insult them in any way. Perhaps because I spent 40 minutes chatting with them, trying to figure out why I couldn't get my money. I'd be very grateful if you could help me.

Hi syyplay,

Thank you for your update.

Could you please let us know if they explained what the issue with the deposit was?

From our side, we have received confirmation that they are currently looking into your account. We will update you as soon as we receive any additional information.

Hi syyplay,

We are still waiting for the casino to complete thier review. In the meantime, do you have any updates from your side?

Hi syyplay,

Could you please provied us with the update regarding your case? Did you manage to receive your deposit?

Hi syyplay,

We have received a response from the casino representative stating that they contacted you 6 days ago, as the deposit details did not match their records. They also provided instructions on how to submit the correct information so they can verify your payment, but you have not contacted them since then.

Unfortunately, we have not received any response from you either. Therefore, we will mark this complaint as CLOSED due submitter's inactivity.

If you are still experiencing issues, please make sure to reply to the casino and provide them with the correct details so they can proceed with the verification.

Ek hou baie van hoe netjies en modern die webwerf lyk, dit werk maklik op beide rekenaar en selfoon. Daar is ’n goeie verskeidenheid speletjies, en registrasie is vinnig. Betalings is buigsaam, onttrekkings was glad ná wagering, en geen verborge depositofooie is ’n groot pluspunt.

I really like how neat and modern the website looks, it works easily on both desktop and mobile. There is a good selection of games, and registration is quick. Payments are flexible, withdrawals were smooth after wagering, and no hidden deposit fees are a big plus.

The current situation is as follows: 100+ days have passed since the deposit on February 26th. I've provided all the evidence. Support responds using a template and offers no real help. The same message for 100+ days. This is insane. I've never been in a situation like this before. I need your help.

Hi syyplay,

Please see our response above.

Have you checked whether you received an email from the casino with further instructions? Could you also please check your spam folder?

We would also kindly ask you to keep following this thread and our replies so that we can stay updated on your side of the case and continue assisting you if needed.

Thank you.

Today at 1:12 PM I received the following response. All the information requested so far has been provided.

Hi syyplay,

We have reached out to the casino representative regarding the status of your case.

As soon as we receive any update, we will let you know.

This has been going on for 104 days now. Is there any response from them? They haven't answered me at all. I don't count the boilerplate responses.

Hi syyplay,

We have received a reply from the casino rep. They are reviewing your account now and will get back to us as soon as they determine the cause of the issue.

Keep you posted.

I beg you, please add Pledoo Casino to your blacklist. They are scammers.

I can't wait any longer. 105 days have passed. Constant deception. Enough of this. I suggest lowering the rating for this project, or better yet, blacklisting it. They deserve it.

Hi syyplay,

We are regularly requesting updates from the casino and remain in contact with them. As soon as we receive any valid information, we will update you here.

Please note that LCB has never had an issue placing a casino on a warning or blacklist when justified, but such decisions are based on a pattern of behaviour, not single incidents.

Also, please keep in mind that your complaint was previously closed due to a lack of response. The case has now been reopened, and we are once again trying to gather more information from the casino on your behalf.

Hello,

Thank you for bringing this matter to our attention.

The client reported that they carried out a P2P transaction to the platform on 26.02.2026; however, the funds were not credited to their gaming account.

On 28.02.2026, the client provided the documents to initiate the investigation process.
These documents were forwarded to the payment provider for review.

On 11.03.2026, we received a response from the payment provider confirming that they were unable to identify the transaction in their system based on the submitted information. Therefore, the client was asked to provide additional supporting documents for further investigation.

The additional documents were provided by the player on 21.05.2026. Once received, they were forwarded to the payment provider for an additional review.

After reviewing the newly submitted documents, the payment provider again confirmed that the payment referenced by the client had not been received.

Based on the information available and the results of the investigation conducted jointly with the payment provider, we have been unable to confirm receipt of the reported payment.

Is it possible to see the payment provider's response and the recipient's statement?

Hi syyplay,

We will reach out to the casino representative to check this for you.

Please note that these may be considered confidential details, so we are not sure whether the casino is allowed to share them externally.

We will ask and let you know as soon as we receive a response.

Hello Everyone,

njanjam, the documents provided by the payment provider have been shared with you directly as the forum representative due to confidentiality reasons.

As these materials contain sensitive payment-related information and third-party details, we are unable to publish them openly in the complaint thread.

Based on the information received from the payment provider and the documents shared with you, the transaction in question could not be identified or confirmed as received.

Hi syyplay,

We have received evidence from the casino representative confirming their position on this matter.

We are sorry that your deposit was not credited, but the casino has provied us with the payment provider’s response regarding this transaction. As this is not something the casino can control directly, we would advise you to continue resolving the matter with your bank.

Unfortunately, this is outside the scope of what we’re able to assist with.

From our side, this complaint will be marked as resolved, as the casino has provided us with evidence supporting their decision.

Thank you for your understanding.

Ok. Closed complaints