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Welcome to our forum! Happy to have you here! 

Welcome to the LCB community! 

Welcome, nice to have you here 

Thanks for signin up RockstarWin! Glad to have you here 

Welcome to the best gambling site 

Welcome to LCB

Welcome around! I'm still waiting for my verification in StakeMania so that I could eventually cashout for 2 days now. Hopefully I won't need to start a complaint :) 

Hello RickyLuck,

According to their KYC policy, account verification may take up to 72 hours.  

Yeah, took almost a week :) at least now verification is done.
Problem now is that all my cashout attempts keep failing.

Initially was only told to keep trying but they kept failing.

They give me no reasons why it is failing and it seems that they might be avoiding me as they barely reply now... even the live chat stopped working properly..

Welcome! It's always nice to see that your platform also values repesentation on our forum, hope you enjoy your time with us. Stay well 🌻

Hello RickyLuck,

Thank you for the update. Could you please send us your casino username via private message so that we can check with the casino representative what the issue might be?

In the meantime, could you also let us know the amount you are trying to withdraw?

Thank you.

Hello RickyLuck,

Could you please let us know if you still need assistance?

Thank you.

Since we haven't heard back from the member, we'll consider this case CLOSED due to the submitter's inactivity.

Warning: IntellectBet (Casiworx N.V.) – Voided ~5.000 € winnings after partial payout + immediate account closure Post: Hello everyone, I would like to share my recent experience with IntellectBet Casino (operator: Casiworx N.V., Curacao license) as a warning to other players. Timeline & What Happened: I had a winning balance of approximately 5.000 €. Several withdrawal requests were already in processing. On 12.05.2026 the casino actually paid out 500 € successfully. A few hours later I received an email from support (Sam) claiming that the winnings were voided due to a breach of the "Rewards Calendar" terms (paragraph 5 – maximum bet €5). Important points I strongly dispute: I never actively participated in or activated this Rewards Calendar promotion. A large portion of my individual wins and spins were clearly under the 5 € limit. Despite voiding the winnings, they had already processed and paid the 500 € withdrawal. In their first response they offered only the return of my deposits (around 700 € total) as a “gesture of goodwill” — 500 € already paid + 200 € restored to the balance. When I replied professionally, pointing out the contradictions and the fact that many wins were under 5 €, they immediately escalated: Latest Email (today, 12.05.2026): They closed my account according to their Terms & Conditions 2.9, told me the 200 € withdrawal was processed, and banned me from opening any new accounts on all websites operated by Casiworx N.V. No further discussion, no detailed explanation, no possibility to appeal. Current Status: Public complaint opened at other website on 11.05.2026 (dispute value 3.200 €, status: “Waiting for delayed payout”). The casino has a very low security index there. Curacao Gaming Authority (complaints@cga.cw) is in CC since yesterday. All email correspondence is documented. I have never received a proper, detailed explanation why winnings that were already being processed (and partially paid) are suddenly declared invalid. The partial payout of 500 € clearly contradicts their own voiding argument. Questions to the community: Has anyone else had similar issues with IntellectBet or other Casiworx N.V. casinos (sudden voiding after partial payout + account closure)? Is there any successful experience getting money back from this operator through other websites? I will continue updating this thread with any new developments. All emails are saved and can be provided upon request (I can also share the exact Ticket IDs: MLW-VVRJN-238 and VTD-XZLMQ-372). My recommendation for now: Stay away from IntellectBet and other Casiworx brands if you value fair payout treatment. Best regards, Benny

Quantia disputada : 5000$

Casino: IntellectBet Casino

Caso #: 4269

hier auch ein paar Anhänge

Here are a few attachments as well.

Hello Benny Conradi,

Welcome to LCB and thank you for sharing such a detailed breakdown of your experience with our members. 

Based on what you described, it appears that the casino is relying on an a breach of promotional terms connected to the specific campaign, highlighting the maximum bet restriction. Please note that the casinos often reserve the right to retroactively review gameplay tied to promotions and void winnings if they believe bonus conditions were breached, even if some withdrawals were already processed beforehand. 

Regarding the account closure itself, most casinos also reserve broad discretionary rights under their Terms & Conditions to terminate accounts, particularly once a dispute escalates or if they determine that promotional abuse or risk concerns are involved. Unfortunately, once a casino states that its decision is final and permanently closes the account, forum moderators do not have the authority to compel them to reopen it or reverse the internal decision.

That all being said, we would kindly ask you to forward all documents regarding the case to us via private message, and we will reach out to the casino in order to get more information. 

Thank you!

Hallo Cookie17, ich habe dir eben per PM geschrieben. Das Verrückte ist auch, dass ich seit dem 30.04.2026 täglich mit ihnen im Austausch war. Dort war schon das Konto verifiziert, und ich hatte zu dem Zeitpunkt, als mir die 500 € überwiesen wurden, insgesamt 1400 € in der Auszahlung, sprich 900 € waren noch offen. Dann wurde entsprechend noch ein größerer Gewinn gemacht, sodass ich am Ende bei 5000 € stand. Jetzt nehmen wir mal an, wovon ich trotzdem nicht ausgehe, dass dort über den Wert gespielt wurde. Unabhängig davon habe ich auch angemerkt, dass mindestens 2500 € mit einem 3-Euro-Einsatz gespielt wurden. Zusätzlich habe ich bei den Einzahlungen nie den Bonus angeklickt. Die Art und Weise ist maximal grenzwertig. Hinzukommt, dass ich jetzt auch Folgendes an sie geschrieben habe bezüglich Datenschutz. Ich habe dem Betreiber (IntellectBet / Casiworx N.V.) am 12. Mai 2026 ein formelles Auskunftsersuchen gemäß Art. 15 DSGVO zugestellt. Folgende spezifische Datenpunkte wurden ultimativ angefordert:

- Vollständige Datenauskunft: Eine Kopie aller zu meiner Person verarbeiteten Daten (Stammdaten, Verifizierungsdokumente, Kommunikationslogs).

- Transaktions- & Spielhistorie: Eine lückenlose Liste sämtlicher Einsätze, Spielrunden, Gewinne und Verluste sowie aller Ein- und Auszahlungen seit dem Zeitpunkt der Kontoeröffnung.

- Interne Protokolle: Eine detaillierte Dokumentation der Gründe für die Kontosperrung inklusive etwaiger Risikobewertungen oder interner Vermerke zu meinem Spielverhalten.

- Begründung der Forderung: Da IntellectBet den Zugang zu meinem Konto gesperrt hat, wurde mir jede Möglichkeit genommen, meine eigenen Transaktionsdaten zu prüfen. Die Weigerung, diese Daten herauszugeben, verstößt gegen das Marktortprinzip der DSGVO (Art. 3 Abs. 2) und lässt auf einen Mangel an Transparenz und Integrität schließen.

Ich habe dem Betreiber eine Frist bis zum 26. Mai 2026 gesetzt. Sollte diese Frist fruchtlos verstreichen, werde ich den Fall zusätzlich den zuständigen europäischen Datenschutzbehörden melden.

Hi Cookie17, I just sent you a private message. The crazy thing is, I've been in daily contact with them since April 30, 2026. My account was already verified, and when the €500 was transferred to me, I had a total of €1400 in withdrawals, meaning €900 was still outstanding. Then, a larger win was made, so I ended up with €5000. Now, let's assume, though I don't believe it happened, that they gambled with more than the limit. Regardless, I also pointed out that at least €2500 was wagered with a €3 stake. Furthermore, I never clicked on the bonus when making deposits. This whole thing is extremely questionable. In addition, I've now also written to them regarding data protection. On May 12, 2026, I submitted a formal request for information to the operator (IntellectBet / Casiworx NV) pursuant to Article 15 of the GDPR. The following specific data points were ultimately requested:

- Full data disclosure: A copy of all data processed about me (master data, verification documents, communication logs).

- Transaction & Game History: A complete list of all bets, game rounds, wins and losses, as well as all deposits and withdrawals since the account was opened.

- Internal records: Detailed documentation of the reasons for the account suspension, including any risk assessments or internal notes on my gaming behavior.

- Justification for the demand: Since IntellectBet blocked access to my account, I was deprived of any possibility of checking my own transaction data. The refusal to release this data violates the market location principle of the GDPR (Art. 3 para. 2) and suggests a lack of transparency and integrity.

I have given the operator a deadline of May 26, 2026. Should this deadline pass without result, I will also report the case to the relevant European data protection authorities.

Update 12.05.2026:

Hallo Cookie17,

kurzes Update zu meinem IntellectBet-Fall:

Nachdem ich ihrer Voiding-Entscheidung widersprochen habe, haben sie mein Konto sofort gemäß Ziffer 2.9 geschlossen und mich von allen Casiworx N.V. Seiten ausgeschlossen. Sie haben mir lediglich 200 € als „Goodwill“ zurückgebucht (zusätzlich zu den 500 €, die sie zuvor bereits ausgezahlt hatten).

Heutige Maßnahmen:

• Formelle Beschwerde bei ABC-ADR eingereicht (Fall-Nr. ADR-2026-000008) → wurde abgelehnt, da Casiworx N.V. dort noch nicht registriert ist
• Formelle Anfrage an die Curacao Gaming Authority (complaints@cga.cw) gestellt, welcher ADR-Anbieter für sie zuständig ist
• Starke finale Eskalations-Mail an support@intellectbet.com + manager@intellectbet.com geschickt (mit CGA in CC) und Frist bis 14. Mai gesetzt
• Vorbereitung der Einreichung bei Resolvo 

Ich werde diesen Thread weiter aktualisieren. Hat jemand ähnliche Erfahrungen mit Casiworx / IntellectBet gemacht?

Beste Grüße Benny

Update 12.05.2026:

Hello Cookie17,

A brief update on my IntellectBet case:

After I objected to their voiding decision, they immediately closed my account in accordance with section 2.9 and excluded me from all Casiworx NV websites. They only refunded me €200 as "goodwill" (in addition to the €500 they had previously paid out).

Today's measures:

• A formal complaint was filed with ABC-ADR (case no. ADR-2026-000008) → it was rejected because Casiworx NV is not yet registered there.
• A formal request has been submitted to the Curacao Gaming Authority (complaints@cga.cw) to determine which ADR provider is responsible for them.
• A strong final escalation email was sent to support@intellectbet.com + manager@intellectbet.com (with CGA in CC) and a deadline of May 14th was set.
• Preparing to submit to Resolvo

I will continue to update this thread. Has anyone had similar experiences with Casiworx / IntellectBet?

Best regards, Benny

Hello Benny Conradi, 

Thank you for taking the time to share your experience with us, and we’re very sorry to hear about the negative experience you had with the casino.

However, please note that once a case has been escalated through legal channels and submitted to the licence authority and game provider for investigation, we are unfortunately unable to mediate or handle the complaint further while those investigations are ongoing. That being said, we will have to mark case #4269 as closed.

We still appreciate you sharing your experience publicly with the community, and we are sorry to hear that you had such a negative experience with this casino.

Please keep us updated if you receive any new information or final resolution regarding your case.

Thank you for understanding.

Ja da halte ich sie auf jeden Fall auf dem Laufenden. Update von heute, ging folgende Mails raus.

Sehr geehrte Damen und Herren,

ich nehme Bezug auf die Kontoschließung und die Annullierung meiner Gewinne. Da Sie meiner Aufforderung zur Transparenz bisher nicht nachgekommen sind, informiere ich Sie hiermit über die weiteren sachlichen Schritte zur Klärung dieses Vorfalls:

1. Recht auf Datenauskunft (Art. 15 DSGVO): Ich halte mein Ersuchen auf Herausgabe der vollständigen Spiel- und Transaktionshistorie sowie der internen Protokolle zur Kontosperrung aufrecht. Die gesetzliche Frist endet am 26. Mai 2026. Nach Ablauf dieser Frist werde ich den Sachverhalt zur Prüfung an die zuständigen Datenschutzaufsichtsbehörden in der EU übergeben.

2. Einbeziehung der Spielehersteller (Provider): Da Sie mir den Zugang zu meiner Spielhistorie verweigern, werde ich mich direkt an die betroffenen Spielehersteller (u. a. Hacksaw Gaming, Pragmatic Play, etc.) wenden. Ich werde dort unter Angabe meiner Spieler-ID und der entsprechenden Zeiträume die Spielprotokolle meiner Sitzungen anfordern, um die behaupteten Verstöße gegen die Einsatzlimits (Max-Bet) unabhängig verifizieren zu lassen. Ein Casino, das rechtmäßig handelt, sollte kein Interesse daran haben, diese Daten gegenüber dem Spieler oder den Providern zurückzuhalten.

3. Meldung an den Zahlungsdienstleister (MiFinity): Die Compliance-Abteilung von MiFinity (im CC) wird über die Unstimmigkeiten informiert. Es ist klärungsbedürftig, warum Teilauszahlungen (500 € und 200 €) über deren System erfolgreich abgewickelt wurden, während der Hauptteil der Gewinne ohne lückenlosen Nachweis annulliert wurde.

4. Klärung über Mediatoren: Die Fälle bei CasinoGuru und AskGamblers bleiben bestehen. Ich werde dort explizit darauf hinweisen, dass eine unabhängige Prüfung der Vorwürfe durch Ihre fehlende Datenherausgabe aktiv verhindert wird.

Zusammenfassung: Die Auszahlung von insgesamt 700 € bestätigt die Validität meines Kontos. Eine willkürliche Annullierung der restlichen Gewinne ohne Bereitstellung der entsprechenden Log-Daten ist nicht akzeptabel. Ich erwarte die angeforderten Daten in einem gängigen Format bis zum Ablauf der genannten Frist.

Zusätzlich habe ich Hacksaw Gaming bereits angeschrieben. In den nächsten Tagen gehe ich zusätzlich dem Thema DPO Nachfrage nach

Yes, I'll definitely keep her updated. Update from today: the following emails were sent.

Ladies and Gentlemen

I am writing in reference to the account closure and the cancellation of my winnings. Since you have not yet complied with my request for transparency, I am hereby informing you of the further steps I will take to clarify this matter:

1. Right to data access (Art. 15 GDPR): I maintain my request for the release of my complete game and transaction history, as well as the internal logs relating to account suspension. The statutory deadline is May 26, 2026. After this deadline, I will refer the matter to the competent data protection supervisory authorities in the EU for review.

2. Involving the game providers: Since you are denying me access to my gaming history, I will contact the game providers in question (including Hacksaw Gaming, Pragmatic Play, etc. ) directly. I will request my session logs, providing my player ID and the relevant time periods, to have the alleged violations of the betting limits (max bet) independently verified. A casino acting lawfully should have no interest in withholding this data from the player or the providers.

3. Notification to the payment service provider (MiFinity): MiFinity's compliance department (in the CC) will be informed of the discrepancies. It requires clarification why partial payouts (€500 and €200) were successfully processed through their system, while the majority of the winnings were canceled without complete documentation.

4. Clarification via mediators: The cases at CasinoGuru and AskGamblers remain open. I will explicitly point out there that an independent investigation of the allegations is being actively prevented by your refusal to disclose your data.

Summary: The payout of €700 confirms the validity of my account. The arbitrary cancellation of the remaining winnings without providing the corresponding log data is unacceptable. I expect to receive the requested data in a common format by the stated deadline.

I've also already contacted Hacksaw Gaming. In the next few days, I'll also look into the DPO request.