FECHADO: [Devido à falta de resposta do casino]: GoldBet - Problema com o Nalog

Quantia disputada : 11111€

Casino: GoldBet

Caso #: 4676

Hello DacheMne,

Welcome to LCB! Thank you for reaching out to us and sharing your experience with our members.

We understand that your referral program was suspended, but at this stage we would need more details in order to have a better understanding of your situation.

Please provide:

• The date when your referral program was suspended.
• The exact explanation the casino gave for the suspension.
• The specific rule or terms they stated you had violated, if provided.
• A screenshot of the message/email confirming the suspension.
• Any correspondence you had with GoldBet regarding the matter.

Once you provide the above information, we can review the case in more detail and provide further assistance.

Postovani,

Hvala na odgovoru,ne sjecam se tacnog datuma,bilo je mozda prije 2 mjeseca

Nisu dali nikakvo obrazlozenje osim prekrsili ste pravilo neko i to je to.. pisao sam im preko 50puta,dobijam isti automatski odgovor. 

***** je korisnicko ime

Dear,

Thanks for the answer, I don't remember the exact date, it was maybe 2 months ago

They didn't give any explanation other than you broke some rule and that's it.. I wrote to them over 50 times, I get the same automatic response.

***** is the username

Hello DacheMne,

Thank you for getting back to us and sharing additional details regarding this matter. 

Please note that we will reach out to the casino on your behalf and will get back to you as soon as we have more information to share. 

In the meantime, your patience is highly appreciated. 

Hello DacheMne,

We are still awaiting a response from the casino representative and have sent a follow-up request.

In the meantime, can you please let us know if you have any updates on your side to share with us? 

Looking forward to hearing back from you!

Hello DacheMne,

We have sent another follow-up to the casino representative since we haven't received a reply.

Rest assured, we will get back to you as soon as we receive an update. 

Thank you for your patience.

Hello DacheMne,

Could you please let us know if you still need our assistance with your case?

If you do, please make sure to stay responsive so we know whether we should continue handling it. We are regularly following up with the casino rep regarding your case, but we also need feedback from your side.

Otherwise, we may have to close the complaint due to your inactivity.

Thank you!

Svuda po internetu vidim da ljudi pisu o blokiranju naloga itd od strane ovog casina,takodje i blokiranje referal programa bez razloga

Svi koji traze odgovor dobijaju automatske poruke i to je to

I see everywhere on the internet that people write about the blocking of accounts, etc. by this casino, as well as the blocking of the referral program for no reason.

Everyone who asks for an answer gets automated messages and that's it

Hello DacheMne,

Thank you for letting us know. We have requested an update from the casino regarding your case.

Keep you posted.

We’re sorry to hear about the situation with your referral program and understand your concern regarding the restriction.

Please contact our Claims Team at claims@cold.bet and provide more detailed information about your case, including the relevant account details and any additional information or evidence you may have. This will allow our team to review the situation in detail and assist you further.

Kind regards,
ColdBet Team

Hello DacheMne,

We have sent a final follow-up to the casino representative, since we haven't received a reply.

In the meantime, can you please advise whether you reached out to the above-mentioned email address and whether you received any replies? 

Looking forward to hearing back from you!

Hello DacheMne,

Unfortunately, we must mark the complaint #4676 as CLOSED due to the casino's unresponsiveness. Despite multiple follow-up attempts, we have not received any reply or clarification regarding your case.

We are truly sorry that this is how the case has turned out. Without a response from the casino, we have no way to investigate the matter further or continue assisting you.

If we receive any response or update from the casino in the future, please rest assured that we will reopen the case immediately.