Ik speel al jaren online casino maar heb dit nog nooit dit meegemaakt. Ze zeggen dat ik een hoge risco ben getagged, waarvoor zal me een worst wezen. Hier heb ik chatscript van het gesprek:
Welcome to LiveChat
Ramsay:
Ramsay: Hello. How may I help you?
JackieNL: Greetings Customer Services Specialist, how are you today?
Ramsay: Hoi
Alles goed met u?
JackieNL: Heey Ramsay man, je spreekt gewoon Nederlands.. Nice
Ramsay: Ja klopt lol
Wat kan ik voor u doen?
JackieNL: Met mij is alles prima nice, nice, met jou ook?
Ik heb zaterdag een email teruggestuurd maar kreeg verder geen antwoord terug
Kan je me helpen?
Ramsay: Ok
Waarmee exact
JackieNL: Het ging om een persoon die hier niet meer woont
Nico **********
Wilde ze weten
Ik heb gezegd dat ik geen relatie met hem heb en dat hij hier al super lang niet meer woont
Ramsay: Oh ok
Denk dat men dan wel zal reageren op je mail
JackieNL: Ja, het was zaterdag vorige weekend
Het is nu donderdag
Ramsay: Oh ok
Waar heb je de mail naar toegestuurd?
JackieNL: Dit is mijn ticket: Re: [Ticket#2017091510006374] KYC Documents - JackieNL:
Naar hetzelfde email terug
Van: HOJBanking <HOJBanking@houseofjack.com>
Verzonden: zaterdag 16 september 2017 09:10
Aan: x13*****sn.com
Onderwerp: Re: [Ticket#2017091510006374] KYC Documents - JackieNL:
Ramsay: ok
JackieNL: Ik heb 2 uur later terug gemaild
toen
Ramsay: We krijgen 100e mails per dag dus vandaar dat je nog geen antwoord hebt
JackieNL: Oooohohh
Ramsay: Ik zal ff checken
Moment
JackieNL: Is goed, dank je wel
Ramsay: Altijd best op chat te komen
JackieNL: Oke
Nico ********** had hier tijdje gewoont met mij op hetzelfde adres, vandaar dat de verwarring is, maar hij is verhuisd omdat hij meer zelfstandiger wilde wonen. Ik heb niets met hem te maken, ik ken hem alleen als huisgenoot. Maar hij is al 2 jaar geleden verhuisd ofzo, ik snap niet waarom ze informatie wilde weten over hem.. Ik wil toch mijn account verifieren.. Waarom betrekken ze hem erbij terwijl hij niet meer woont hier. Kan je me niet assisteren Ramsay: , ik wil niet geblokkeerd blijven :'(
Ramsay: Jullie hebben beide casino accounst bij ons vandaar
Ja gaat geblokkeerd blijven omdat er een probleem was met geld dat gestort was
Dus moeten we eerst verder gaan onderzoeken
Onze veiligheids afdeling is er van op de hoogte en is er mee bezig
JackieNL: Oooohhh zo erg allemaal, ik wil geen problemen veroorzaken. oke ik hoop dat het snel opgelost is
Goed dan Ramsay: , kan je me niet op de hoogte blijven houden van het nieuws of moet ik elke keer op de chat komen vragen :'(
Ramsay: Ik hoop het voor je
Zodra ik wat weet zal ik je wel mailen
JackieNL: Oke, toppie. Bedankt. Dan wacht ik wel verder rustig af
Kom wel over een weekje terug als er nog geen email ontvangen is hier
Ramsay: Maar van wat ik zie lijkt dat je geblokkeerd zal blijven
JackieNL: Waarom dan?
Wij zijn toch 2 verschillende personen..
Hij heeft toch geen account bij House of jack? Deze casino bestaat pas net
Hij heet Nico ********** en ik ben iemand anders, ik heb documenten gestuurd wat is 't probleem dan?
Ramsay: Je account gaat geblokkeerd blijven
JackieNL: Ooohh echt?
Ramsay: Je gaat niet bij ons kunnen spelen
Ja
JackieNL: Waarom niet dan?
Is er een goede reden ervoor?
Ramsay: Jouw account is door onze veiligheids team als hoge risico getagged
Dus hellaas zal je niet bij ons kunnen spelen
JackieNL: hahaha oke, zal wel goed zijn dan?
Dan speel ik wel elders, bedankt voor je support Ramsay
Ramsay: Hoop dat het je lukt
Succes
JackieNL: 4:46 pmIk speel al elders lol
Waarom hoop je dat het lukt?
Ramsay: Oh ok
JackieNL: Daag meneer ramsey Read
Ramsay: is typing...
Type in your message here and press Enter to send
Jogo em cassinos online há anos, mas nunca passei por algo parecido. Dizem que fui classificado como de alto risco, o que não me importa nem um pouco. Aqui está o roteiro da conversa:
Bem-vindo ao LiveChat
Ramsay:
Ramsay: Olá. Como posso ajudar?
JackieNL: Olá, especialista em atendimento ao cliente, como vai?
Ramsay: Olá
Você está bem?
JackieNL: Ei, Ramsay, cara, você só fala holandês... Legal.
Ramsay: Sim, é isso mesmo, rs.
O que posso fazer para você?
JackieNL: Está tudo bem comigo, legal, legal, e você também?
Enviei um e-mail de volta no sábado, mas não recebi mais nenhuma resposta.
Pode me ajudar?
Ramsay: Certo
Com qual exatamente
JackieNL: Era sobre uma pessoa que não mora mais aqui
Nico **********
Ela queria saber
Eu disse que não tenho nenhum relacionamento com ele e que ele não mora aqui há muito tempo.
Ramsay: Ah, tudo bem.
Acredito que as pessoas responderão ao seu e-mail.
JackieNL: Sim, foi sábado no último fim de semana
Agora é quinta-feira
Ramsay: Ah, tudo bem.
Para onde você enviou o e-mail?
JackieNL: Este é meu tíquete: Re: [Ticket#2017091510006374] Documentos KYC - JackieNL:
Voltar para o mesmo e-mail
De: HOJBanking
Enviado: sábado, 16 de setembro de 2017, 9h10
Para: x13*****sn.com
Assunto: Re: [Ticket#2017091510006374] Documentos KYC - JackieNL:
Ramsay: Certo
JackieNL: Respondi o e-mail 2 horas depois
quando
Ramsay: Recebemos centenas de e-mails por dia, por isso você ainda não recebeu uma resposta.
JackieNL: Oooohohh
Ramsay: Vou só verificar
Momento
JackieNL: Certo, obrigada.
Ramsay: É sempre melhor entrar no chat
JackieNL: Certo
Nico ********** morou aqui comigo por um tempo, no mesmo endereço, daí a confusão. Ele se mudou porque queria viver com mais independência. Não tenho nada a ver com ele; só o conheço como colega de quarto. Mas ele se mudou há cerca de dois anos. Não entendo por que queriam saber sobre ele. Ainda quero verificar minha conta. Por que o estão envolvendo se ele não mora mais aqui? Você não pode me ajudar? Ramsay: Não quero ficar bloqueado. :'(
Ramsay: Vocês dois têm contas de cassino conosco, é por isso
Sim, ele permanecerá bloqueado porque houve um problema com o dinheiro que foi depositado
Então precisamos fazer mais pesquisas primeiro
Nosso departamento de segurança está ciente disso e está trabalhando nisso.
JackieNL: Ooooh, isso é tão ruim que não quero causar problemas. Ok, espero que se resolva logo.
Certo então, Ramsay: você não pode me manter atualizado com as novidades ou eu tenho que ir ao chat toda vez e perguntar :'(
Ramsay: Espero que sim para você
Assim que eu souber de algo, lhe enviarei um e-mail.
JackieNL: Certo, ótimo. Obrigada. Vou esperar para ver.
Volte em uma semana se você ainda não recebeu um e-mail aqui.
Ramsay: Mas pelo que vejo parece que você permanecerá bloqueado
JackieNL: Por quê então?
Somos duas pessoas diferentes.
Ele não tem conta no House of Jack, tem? Este cassino acabou de abrir.
O nome dele é Nico ********** e eu sou outra pessoa, enviei documentos, qual o problema então?
Ramsay: Sua conta permanecerá bloqueada
JackieNL: Ooohh, sério?
Ramsay: Você não poderá jogar conosco
Sim
JackieNL: Por que não então?
Existe uma boa razão para isso?
Ramsay: Sua conta foi marcada como de alto risco por nossa equipe de segurança.
Então infelizmente você não poderá jogar conosco
JackieNL: Hahaha, tudo bem, então?
Então vou tocar em outro lugar, obrigado pelo seu apoio Ramsay
Ramsay: Espero que você tenha sucesso
Sucesso
JackieNL: 16h46 Já estou tocando em outro lugar kkk
Por que você espera que funcione?
Ramsay: Ah, tudo bem.
JackieNL: Olá, Sr. Ramsey Read
Ramsay: está digitando...
Digite sua mensagem aqui e pressione Enter para enviar
I have been playing online casino for years but have never experienced this. They say I've been tagged at high risk, and I'm worried about what. Here I have chat script of the conversation:
Welcome to LiveChat
Ramsay:
Ramsay: Hello. How may I help you?
JackieNL: Greetings Customer Services Specialist, how are you today?
Ramsay: Hi
How are you?
JackieNL: Hey Ramsay man, you just speak Dutch... Nice
Ramsay: Yeah right lol
What can I do for you?
JackieNL: Everything is fine with me, nice, nice, with you too?
I sent an email back on Saturday but received no response
Can you help me?
Ramsay: Okay
With what exactly
JackieNL: It concerned a person who no longer lives here
Nico **********
She wanted to know
I said that I have no relationship with him and that he hasn't lived here for a very long time
Ramsay: Oh okay
I think they will respond to your email
JackieNL: Yes, it was Saturday last weekend
It is now Thursday
Ramsay: Oh okay
Where did you send the email?
JackieNL: This is my ticket: Re: [Ticket#2017091510006374] KYC Documents - JackieNL:
Back to the same email
From: HOJBanking
Sent: Saturday September 16, 2017 09:10
To: x13*****sn.com
Subject: Re: [Ticket#2017091510006374] KYC Documents - JackieNL:
Ramsay: Okay
JackieNL: I emailed back 2 hours later
when
Ramsay: We get 100th emails a day, so that's why you haven't gotten an answer yet
JackieNL: Oooohhhh
Ramsay: I'll check
Moment
JackieNL: That's fine, thank you
Ramsay: Always best to come on chat
JackieNL: Okay
Nico ********** had lived here for a while with me at the same address, that is why the confusion, but he moved because he wanted to live more independently. I have nothing to do with him, I only know him as a roommate. But he already moved 2 years ago or something, I don't understand why she wanted to know information about him... I still want to verify my account... Why do they involve him when he no longer lives here. Can't you help me Ramsay: , I don't want to stay blocked :'(
Ramsay: That's why you both have casino accounts with us
Yes, it will remain blocked because there was a problem with money that was deposited
So we have to investigate further first
Our safety department is aware of it and is working on it
JackieNL: Oooohhh so bad, I don't want to cause any problems. Okay I hope it gets resolved soon
Okay then Ramsay: Can't you keep me informed of the news or do I have to come to the chat every time and ask questions :'(
Ramsay: I hope so for you
As soon as I know something I will email you
JackieNL: Okay, great. Thank you. Then I will wait patiently
Please come back in a week if no email has been received here yet
Ramsay: But from what I see, it looks like you'll remain blocked
JackieNL: Why then?
We are 2 different people after all...
He doesn't have an account with House of Jack, does he? This casino has only just started
His name is Nico ********** and I'm someone else, I sent documents, what's the problem?
Ramsay: Your account is going to remain locked
JackieNL: Ooohh really?
Ramsay: You're not going to be able to play with us
Yes
JackieNL: Why not then?
Is there a good reason for it?
Ramsay: Your account has been tagged as high risk by our security team
So unfortunately you won't be able to play with us
JackieNL: hahaha okay, that must be good then?
Then I'll play elsewhere, thanks for your support Ramsay
Ramsay: Hope you can make it
Good luck
JackieNL: 4:46 pmI'm already playing elsewhere lol
Why do you hope it will work?
Ramsay: Oh okay
JackieNL: Hello Mr. Ramsey Read
Ramsay: is typing...
Type in your message here and press Enter to send
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