I got 150 free spins at Starburst when deposited €20 or more. From free spins had €14 bonus money. Wagering is normally 35 times is €490..when i looked in my account i had to wager more then €8700. I contacted customer support, that was monday evening and until today the issue is still not solved. I contacted customer support tuesday, wednesday and thursday. I send mail to thursday and friday to customerservice-international@mrgreen.com and no reply and still wagering issue not solved. Think because with bonus money i played is now €160 so they let customer wait. And hope customer is sick of it and plays at casino and money is gone. I had this one time before the wagering issue and that time it was solved within one and a half hour. Now already four days and still not solved.
Mr Green has gone the wrong way at customer support service...first it was a lot better
Ganhei 150 giros grátis no Starburst ao depositar € 20 ou mais. Dos giros grátis, ganhei € 14 em dinheiro de bônus. A aposta normalmente é de € 490 em 35 vezes. Quando olhei na minha conta, tive que apostar mais de € 8.700. Entrei em contato com o suporte ao cliente, isso foi na segunda-feira à noite e até hoje o problema ainda não foi resolvido. Entrei em contato com o suporte ao cliente na terça, quarta e quinta-feira. Enviei um e-mail na quinta e sexta-feira para customerservice-international@mrgreen.com e não obtive resposta e o problema de aposta ainda não foi resolvido. Acho que porque o dinheiro de bônus que joguei agora é de € 160, então eles deixam o cliente esperar. E espero que o cliente esteja cansado disso e jogue no cassino e o dinheiro acabe. Eu tive isso uma vez antes do problema de aposta e dessa vez foi resolvido em uma hora e meia. Já se passaram quatro dias e ainda não foi resolvido.
O Sr. Green tomou o caminho errado no atendimento ao cliente...primeiro era muito melhor
I got 150 free spins at Starburst when deposited €20 or more. From free spins had €14 bonus money. Wagering is normally 35 times is €490..when i looked in my account i had to wager more then €8700. I contacted customer support, that was monday evening and until today the issue is still not solved. I contacted customer support tuesday, wednesday and thursday. I send mail to thursday and friday to customerservice-international@mrgreen.com and no reply and still wagering issue not solved. Think because with bonus money i played is now €160 so they let customer wait. And hope customer is sick of it and plays at casino and money is gone. I had this one time before the wagering issue and that time it was solved within one and a half hour. Now already four days and still not solved.
Mr Green has gone the wrong way at customer support service...first it was a lot better
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