ENCERRADO: [devido à inatividade do autor do pedido]: Dragon Money Casino - Sem problemas de pagamento

"I registered at Dragon Money Casino and activated a no-deposit promo code 'Kino50k', which added 50,000 RUB to my bonus balance. I played fairly and managed to increase my balance to 882,114.80 RUB. However, when I tried to withdraw, the casino permanently blocked my account (ID: 6812196) without providing any evidence. My arguments for the mediator: Violation of Clause 10.3: Their terms state they can apply a x50 wager for any suspicion. I officially offered to complete this x50 wager on the entire balance to prove my fair play, but they refused. Bad Faith: I offered to forfeit the winnings just to restore my account, but they refused even that. Unproven multi-accounting: They claim I have a second account but refuse to provide any details. I have all the screenshots of the balance, the chat history, and their refusal to follow their own x50 wager rule. I request LCB to help me restore my rights."

Quantia disputada : 882114$

Casino: Dragon Money Casino

Caso #: 3939

Hi LuckyAngel,

Thank you for taking the time to share your experience with the LCB members. We are sorry to hear about your negative experience. We have received your complaint and have notified the casino rep.

It would be very helpful if you could provide as much evidence as possible via private message, such as screenshots of your live chat conversations or any emails you received from the casino regarding the closure of your account.

Keep you posted on this thread.

Hi LuckyAngel,

We’ve sent a reminder to the casino representative as we haven’t heard back from them yet. Has there been any progress on your end in the meantime?

It would be very helpful if you could provide as much evidence as possible via private message, such as screenshots of your live chat conversations or any emails you received from the casino regarding the closure of your account.

Thank you for your patience.

Hi LuckyAngel,

Could you please let us know if you still need our assistance? If you do, please provide us with more information about your case so we can assist you more accurately 

Hi LuckyAngel,

Since we haven't heard back from you, we will consider your case #3939 CLOSED due to the submitter's inactivity.

However, if you still need our assistance, please let us know via personal message, and we will reopen the case.