RESOLVIDO: Hugo Casino - Problema de suporte insuficiente

Well I had figured that I played through the wager for the bonus and being unfamiliar with the site I didn’t really know where to start except for the bank/cashier went in the pop up didn’t see it exited and then the funds were gone so I contacted support and was told I tried to withdraw money when I never typed anything in and that’s what happened. Email customer to be told I canceled it and they can’t help. That’s how they ended the problem. Theft. Plan and simple. The only way to describe it. Two different strategies oh you have proff were going to say that this happened instead of the original story stargazing and stealing is the name it needs. 🕳️

Quantia disputada : 645C$

Casino: Hugo Casino

Caso #: 2688

Hello john thomas brook,

We've received your complaint and are looking into it. Please keep an eye on this thread for further updates. 

Hello john thomas brook,

We still haven't received a reply from the Casino Representative. We've sent them a reminder email.

Keep you posted.

Dear john thomas brook,

We’ve received feedback from the casino rep that your complaint has been forwarded to the relevant team and that there might be a delay in their response due to the holidays. We will update you as soon as we receive their response.

Thank you for your patience.

Dear john thomas brook,

We haven’t received a response from the casino representative yet, as they are currently away due to the holidays. We kindly ask for a bit more patience while we await their reply. In the meantime, do you have any updates on your side?

Thank you.

Dear john thomas brook,

We've sent a reminder to the casino rep regarding your case. Have you heard back from them in the meantime?

Thank you.

Dear john thomas brook,

The casino informed us that you personally canceled the bonus twice. They also mentioned that they have offered you alternative promotions, including a 75% deposit bonus, free spins, and reminders about inactive bonuses in your account. Could you please confirm this?

Thank you.

Since we have received a response from the casino rep and have not heard back from the member regarding the case, we will mark the complaint as resolved.