I am having a problem with Hugobets, just like many others here. The address verification simply isn't working—or rather, it seems like scam. I complete the verification process via Sumsub using a document, exactly as required. It gets accepted as valid, and the system states that the verification was successful. However, a few hours later, I receive the exact same prompt asking me to verify my address again. This has been going on all day long. The request keeps popping up repeatedly, even though I actually receive an email confirmation stating that the verification has been successfully completed. The live chat support either cannot or will not help me. Can you guys assist me?
Quantia disputada : 119.03€
Casino: HugoBets
Caso #: 4300
Tal como muitos outros aqui, estou com um problema com a Hugobets. A verificação de endereços simplesmente não funciona — ou melhor, parece ser uma fraude. Concluo o processo de verificação via Sumsub utilizando um documento, exatamente como solicitado. É aceite como válido e o sistema informa que a verificação foi bem-sucedida. No entanto, algumas horas depois, recebo a mesma mensagem a pedir para verificar novamente o meu endereço. Isso tem acontecido o dia todo. O pedido continua a aparecer repetidamente, mesmo eu recebendo um e-mail de confirmação a informar que a verificação foi concluída com sucesso. O apoio por chat ao vivo não consegue ou não me quer ajudar. Podem me ajudar?
Quantia disputada : 119.03€
Casino: HugoBets
Caso #: 4300
I am having a problem with Hugobets, just like many others here. The address verification simply isn't working—or rather, it seems like scam. I complete the verification process via Sumsub using a document, exactly as required. It gets accepted as valid, and the system states that the verification was successful. However, a few hours later, I receive the exact same prompt asking me to verify my address again. This has been going on all day long. The request keeps popping up repeatedly, even though I actually receive an email confirmation stating that the verification has been successfully completed. The live chat support either cannot or will not help me. Can you guys assist me?
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