RESOLVIDO: Casino Longfu88 - Problema com a conta

saya telah mendapatkan Hadiah uang tunai Rp 171,000 beserta putaran gratis di permainan unggulan, Faktanya saya sudah menerima bonus freespinnya sebesar 25x freespin, TAPI dimanakan bonus saldo Rp.171.000 nya ? Apakah kamu tidak memberika hakku ? Jelas2 pernyataannya disana tertulis Hadiah uang tunai Rp 171,000 BESERTA putaran gratis di permainan unggulan, menggunakan kata BESERTA itu artinya saya mendapatkan bonus 171.000 ($10) dan freespin 25x, perlu dicatat bahwa keterangannya tidak memggunakan kata ATAU, tapi BESERTA, lalu kenapa kalian hanya memberikan salahsatu bonusnya padahal harusnya aku mendapatkan dua2nya, Sebenarnya ini bukan pertama kalinya kalian tidak memberikan hak bonusku, faktanya saat aku naik ke level PERAK 8 aku mendapatkan notifikasi email juga sepetti diatas dan kemudian aku mengadukanya via live chat dan hingga 1 minggu berturut2 jawaban kalian hanya menyuruhku MENUNGGU, MENUNGGU DAN MENUNGGU hingga saat ini sudah 1 bulan berlalu aku tidak mendapatkan bonus level PERAK 8

TRANSLATION

Quantia disputada : 10$

Casino: Longfu88 Casino

Caso #: 4137

I've won a cash prize of Rp 171,000 along with free spins on a featured game. In fact, I've already received the 25x free spin bonus, but where is the Rp 171,000 bonus balance? Are you not giving me what I'm entitled to? The statement clearly states that there is a cash prize of IDR 171,000 ALONG with free spins in the featured game, using the word BESANTA means that I get a bonus of 171,000 ($ 10) and 25x free spins, it should be noted that the statement does not use the word OR, but BESANTA, then why do you only give one of the bonuses when I should get both, Actually this is not the first time you have not given my bonus rights, in fact when I went up to SILVER level 8 I got an email notification as above and then I complained about it via live chat and for up to 1 week in a row your answer was only to tell me to WAIT, WAIT AND WAIT until now 1 month has passed and I have not received the SILVER level 8 bonus

TRANSLATION

Hi Radja123,

Thank you for reaching out to us and sharing your experience. We also appreciate your providing all the details and the email screenshot.

We have forwarded your complaint to the casino representative so they can review your account and see how they can assist you.

As soon as we receive any updates, we will let you know.

Keep you posted.

Hi Radja123,

We received a response from the casino rep that they are in contact with you, dealing with your issue.

Could you please confirm that you are in contact with their support?

Hi Radja123,

Since more than 48 hours have passed and we haven't received a response from the member, we will mark this case #4137 as resolved, as we have received an answer from the casino rep.

If you have any further questions or concerns, feel free to reach out.