Tradução 
Hello,
I played Lucky Legends about a year ago and closed my account on my own accord. I emailed them to reopen it last week and they didn't respond so I opened a new account and went straight to support and told them I wanted to reopen my original account. Support said they don't reopen old accounts however you can continue on with the new one you created, to which I said "great, then I'll just do that, thanks" and he replies good luck. I made three deposits and on the third I got hot and wound up winning $14,000, it was higher but at $14k I'd decided time to cash some out and continue playing later. I had already sent my documents in again even though I had already been approved before at the casino, and I got there automated reply of five business days. I made two withdrawals as well and I got email confirmations of those as well. The next day I tried to log in and I was unable so I emailed support about the issue and for a 72 hour wait time for replies because they're busy. In both cases the five business days and 72 hours passed with no reply whatsoever. I emailed again and waited another three days and still nothing. I also emailed there documents department and they didn't respond. I tried calling but the number never goes through it just goes to a prerecorded weird message. I made honest deposits, I won that money fair and square and I didn't violate any terms and conditions yet they choose to ignore me and try to brush me away and steal my money!!! That ain't gonna happen!!! I really need your help here to contact them and get this settled properly. Clearly they're trying not to pay me and just block me out completely, what kind of reputable business would ever do that??? I have all the emails I've sent and can verify all of this information. My username is: q********. I appreciate your help with this matter.
