ENCERRADO: [devido à inatividade do remetente]: New Fun Club - Nenhum problema de pagamento

I haven't received my withdrawal from New Fun Club after several issues. All methods of contacting them are not working and they are not responding. Now, since yesterday the site says it's not available in my location and I am not able to log in. I have a withdrawal of $102 minus the transaction fee and I don't have any point of contact with them to resolve it. I would like to also update my BTC address for withdrawal. Please, let me know if there is anyone that can help resolve this issue.

I wagered on a free chip and then I was told to make a deposit in order to withdraw. I made the deposit and was told I could not withdraw due to mixed funds. In order to resolve this issue I was given a free chip of $100 with wager requirements. I met the wager requirements and tried to withdraw. I am not getting any responses back in regards to my withdrawal from New Fun Club and the site now says they are not available in my territory. I also wanted to change my BTC withdrawal address but I cannot log in. I researched and have seen that New Fun Club is known to abandon their customers with pending withdrawals. I am asking for your help to dispute the amount of $102 for withdrawal. I am not getting any responses from chat, phone calls, or emails from New Fun Club.

Quantia disputada : 102$

Casino: New Fun Club

Caso #: 3183

Dear Wow3210,

Could you please let us know the exact date when this happened?
We’re sorry to hear about your experience, but please note that New Fun Club Casino has recently been closed, and unfortunately, we are unable to assist further with your case. There is no direct contact available with them, and despite our attempts to obtain more information regarding the pending withdrawals, we have not received any response.

Thank you for your understanding.

The website is accessible and I'm able to log in again (please reach out to them). I am sending attachments and screenshots. I wagered on a free chip (don't have the exact date) and was told to make a deposit to withdraw in the chat (I don't have access to previous chat messages). I made my deposit on 03/06/25. Then, I was told I had mixed funds and cannot withdraw on 03/13/25. Somewhere around this time a New Fun Club agent even called me about the issue. They wanted me to forfeit my balance without anything in return. Finally, an agent allowed me to play and wager on the free chip again to get the balance. They really ghosted me after I sent my KYC documents. I was asked to complete KYC on 3/20/25 and I sent everything the same day. I was asked to resend my bank statement, and that is when I was given the support site information on 03/29/25. I uploaded my bank statement on the website and haven't heard anything else from New Fun Club about the status of my withdrawal since. I thought it was an issue on my side so I canceled and tried to withdraw several times. The last time I tried to withdraw was on 04/03/25.

Dear Wow3210,

Thank you for the additional information. We’ll do our best to find out more and will update you here if there are any developments.

Thanks for your patience.

Dear Wow3210,

We haven’t received a response from the casino, and given the situation, it’s unlikely that we will. Do you have any updates on your side?

Thank you.

I do not have any updates but the website is still up now. I'm going to cancel my withdrawal and try again with a different btc address.

Dear Wow3210,

Please let us know how it goes.

Thank you.

Dear Wow3210,

Could you please let us know if there is any update regarding your withdrawal?

Thank you.

Since we haven't heard back from the member, we'll consider this case CLOSED due to the submitter's inactivity.