Tradução 
So I played and won £32000 They allowed £15000 withdrawal over 2 days due to limits. I played and balance increased again to £60,000 I then lost my partner in an accident, I emailed them and asked for withdrawal as I was not in a good place and needed the funds releasing. They refused but by concern here is 1) no attempt to offer any withdrawal until following month 2) despite knowing I was vulnerable they did not at any time point me in any direction to a) secure my winnings and b) prevent deposits I am not bitter, I was **** and they offered no support at all. I know I used the money playing but their lack of responsibility failed me when I needed it most. The uk gambling commission have advised they want launch an investigation as what they have done is illegal and asked me to provide as much info as possible due to the risks of identity fraud.
Quantia disputada : 32000£
Casino: Velobet
Caso #: 3311
