Tópico de suporte e reclamações do GambleZen

Hi Radja123,

Thank you for reaching out to us. As the casino emphasizes above, according to the casino's Terms and Conditions, processing time is 2 banking days after verification is completed.

Please update us once you have received your withdrawal successfully.

Thank you for your patience.

Je joue sur Gamblezen depuis environ deux mois et mon expérience globale est positive. L’utilisation d’un VPN est possible en cas de restrictions de fournisseurs, et la grande variété de bonus, promotions, offres sans dépôt et tournois rend l’expérience stimulante et jamais ennuyeuse.

I've been playing on Gamblezen for about two months and my overall experience has been positive. Using a VPN is possible in case of provider restrictions, and the wide variety of bonuses, promotions, no-deposit offers, and tournaments makes the experience exciting and never boring.

Hi Radja123,

Could you please let us know if there are any updates regarding your withdrawal? 

We would like to know whether your issue has been resolved.

So far I had only good experience from this Casino even if I never managed to win anything substantial. But they are quite generous with sending out some random no deposits via e-mail on actual good slots. That keeps me coming back here instead of going elsewhere. Cheers.

Hi Robinb014, 

Thank you for sharing your experience with us. We are glad to hear it’s been a positive one . Feel free to share with us if you manage to get a nice win!

Hi Radja123,

Since it's been 48 hours and we haven't heard back from the member, yet we have the response from the casino, we will mark case #4136 as RESOLVED.

👍

Casino: Gamblezen Casino

Caso #: 4374

Hello Eftixia Theodosiou, 

Welcome to LCB, and thank you for sharing your experience with our members!

We are glad to hear you enjoy playing at Gamblezen Casino and that you are satisfied. 

Should you require any assistance, do not hesitate to reach out to us. 

My experience  of 3,4 years in this gambling world , I actually feel that this casino Although not give me a lot of wins  but there support and their  extraordinary  smoothness attract me i prefer this casino to everyone 

Hi Bajesele340,

Thank you for sharing your experince with us.

This casino is dangerous. 
I had 4303 euro on my account, the casino have limits and you can only request 500euro withdrawal, only 3 withrawal/period. 

I have serious problem, cant handle my gaming and was terrified for loosing the fundswhen i contacted both email and chat support. 

The chat support could not help me and the email support told me they dont offer protection like loss limit or block the  oppertunity to cancel withdrawal. Cuse the future is unvalible at the moment. 

I inform them 15 Times about my addiction, that i need help with protection and told them i will close my account as soon as i recive my funds. 
But until that, i need help. Try to find other solutions for protection. They didnt want to offer any, they didnt offer cool off either. 

The casino ignore respond my needs of help, they only respond on other things. 
Until i lost it all, after a few days. 
When i lost my last euro, in a few minuts they respond and told me they have close my account. 

They are not taking players safery for serious. In my case, it feels like as soon they know about the addiciton, they did all they could to make me lose the funds. 
 

please, stay away from this casino!!
 

Hi markus jonsson,

Thank you for reaching out to us and sharing your experience.

Please note that most casinos have maximum withdrawal limits in place for security and operational reasons. Based on the casino’s Terms and Conditions:

“11. You can withdraw up to 2000 EUR (or the equivalent in your account currency) per 24 hours, up to 5000 EUR within 7 days, and up to 20000 EUR within 30 days. Actual limits may vary depending on the withdrawal method, VIP status, account activity, and other factors that may affect the withdrawal process.”

If you would like us to assist you further and review the case with the casino representative, please provide us with the following information:

• How did you generate the winnings?
• Which withdrawal method did you use?
• Did you request self-exclusion while still having a balance?

Also, please provide any emails related to your self-exclusion requests, as well as correspondence regarding withdrawal limits, and your casino username via private message.

This withdrawal limits dont excist. 
when you are making a request, the withdrawal limit is 500 euro. Max 3 withdrawal. So you cant make withdrawal for 2000 each day. 
It was not possible on bankcard, bank account withdrawal or mifinity. 
 

but its not the "false" limits who is the problem. 
the big problem is the casino who refuse to protect a player who really ask for help and protection. 
I didnt ask for self-exclusion with my balance as i would not be able to withdrawal the money. I ask them to selfexclude the account as soon as all funds has been withdrawal, and yes i told them that while i still have the full balance.
But i ask for help to not lose the money so many Times. As loss limit, no cancel of withdrawal, cooling of. Any solution or options they have that could help me not lose the money. 
but they only said they have no avalible futures for that. 
 

I generate winning by deposit 1500 euro and play. 
no bonuses. 

Hi markus jonsson,

We are sorry to hear that the situation ended this way.

Unfortunately, based on the casino's Terms and Conditions, the only responsible gambling tool available in this situation appears to be self-exclusion. As self-exclusion prevents access to the account, it cannot be applied while there is still a balance that you wish to withdraw.

We understand that you were looking for alternative protection measures, such as a cooling-off period, loss limits, or the ability to disable withdrawal cancellations. However, based on the information available and the casino's terms, these options do not appear to be available.

Thank you for sharing your experience with our community.

If you ever need any assistance, please feel free to reach out to us.

Their terms has not been updated since 2024. 
this casino did not excist as a brand for fortuna games. 
they have an licens, and the licens has requirement that gamblezen must follow. 
 

responsible gaming etc. 

Hello, I am requesting assistance regarding two pending withdrawals totalling €1,000 from Gamblezen Casino. I made two deposits using MB NET virtual cards provided through my ActivoBank banking relationship, and shortly afterwards requested two withdrawals totalling €1,000. Gamblezen requested proof of ownership of the payment methods used. I provided the documentation available to me, including screenshots from my ActivoBank account and supporting bank documentation. The difficulty is that MB NET cards are virtual/temporary cards generated through the bank's official banking system. They are linked to the underlying bank card/account, but the bank's standard account statements do not simply display the full MB NET virtual card number in the same way as they would for a conventional physical card. I have therefore provided the official documentation and screenshots available from ActivoBank that demonstrate the relationship between the MB NET virtual cards and my banking relationship, as well as the corresponding transactions. My understanding is that this is the legitimate and official way in which ownership of these MB NET payment methods can be demonstrated. MB NET is a legitimate banking payment method, and the fact that the virtual card number is not presented in the same format on a conventional bank statement should not, by itself, mean that the payment method cannot be verified. Gamblezen subsequently informed me that the documents had not passed their verification, but I have not received a clear explanation of what specific information is still considered missing or insufficient. I was also informed by Support that Finance had allegedly sent me another email requesting additional documentation, but I did not receive that email. Support has since explained that they cannot access the Finance/KYC correspondence and therefore cannot clarify what remains outstanding. As a result, the verification process appears to be stuck without a clear explanation of what is actually required from me. I am fully willing to cooperate with Gamblezen and provide any further information or documentation that may reasonably be required. If there is a specific outstanding requirement, I would simply like Gamblezen to clearly identify it so that I can address it. I would therefore appreciate Casino Guru's assistance in contacting Gamblezen and asking them to: - clarify the current status of my payment-method/KYC verification; - clearly explain what specific information or documentation is still required, if anything; - explain why the documentation already provided is considered insufficient; and - proceed with the pending €1,000 withdrawals once the verification requirements have been satisfied. I remain fully available to provide any additional information or documentation that may genuinely be necessary to complete the verification. Thank you for your assistance.

Quantia disputada : 1000€

Casino: Gamblezen Casino

Caso #: 4722