Tradução 
I have completed to play through and ultimately ended up with 140 Euros that were remaining in balance once completed. I submitted my withdrawal request and though not requested to offer any KYC documentation I nevertheless went to the optional section and entered my information by submitting documents required in the verification menu provided on website 4 days ago. I tried to contact support on multiple occasions and had not gotten through to anybody for several days, at which time I managed to finally get a hold of somebody. The customer support informed me that I would be required to make a verification deposit of at least €20 which I did today, in order to be able to cash out the winnings from the no deposit bonus. I contacted them today after the deposit to no avail, When I finally got a hold of somebody in the customer support to chat on site, they were responsive until I gave them the question of whether or not my withdrawal would be processed and I simply did not receive any response since. It's worth noting that my verification documentation has yet to be reviewed 4 days later, and I cannot get any answer from support.
Quantia disputada : 140€
Casino: CyberCoins Casino
Caso #: 3157
