GOAT Spins - Tópico de Suporte e Reclamações

Good morning,

Yes - I received a private message regarding spam which is not my intention at all.  I appreciate and respect this site and will pay closer attention to my posts. 

Thank you for the work that you do.  

Hello please ask, 

Have you had a chance to check the reply posted by the casino representative? 

Please let us know if you need additional assistance. 

Thank you!

Hi please ask,

Could you please confirm if you have seen the rep's response?

Thank you.

Hi please ask,

Since more than 48 hours have passed and we haven't received a response from the member, we will mark case #4289 as resolved, as we have received an answer from the casino representative.

Est-ce que quelqu'un pourrait certifier que ce site est vraiment fiable et ce n'est pas un scam car je reçois beaucoup de tour gratuits par email et j'aimerais vraiment savoir si c'est un fake ou pas.

Si dans vos commentaires vous pouvez me dire si vous avez testé les dépôts et les retraits merci de me redire et je testerai aussi.

Could someone please confirm that this site is truly reliable and not a scam, as I receive many free tours by email and I would really like to know if it's a fake or not.

If in your comments you can tell me if you have tested the deposits and withdrawals, please let me know and I will test them too.

Hi Jimmy Goy,

Feel free to check the casino's review page HERE, where you can find important information related to this operator, as well as feedback from other players. 

Enjoy, and feel free to reach out if you have any additional inquiries. 

I was credited an unsolicited $10 loyalty bonus that I was completly unaware of, no notifications were sent and I was not aware of the loyalty bonuses terms. When I logged in I thought the $10 probably was cashback credited or funds left from previous session. I Deposited $13 on top of that. I wanted around $20-25 to play with and thought that would be fine. I normally stay away from using bonuses precisely for this reason and had no idea there was an active bonus on my account. I got up to about $350 from these funds and decided to withdraw $250. I was denied, all funds were taken and I was left with $13. I was informed via email "Please note that making a deposit while an active bonus is still on your account may result in the associated winnings being voided, in accordance with our Terms & Conditions." 

Hi Tommyruns78,

Thank you for reaching out to us and sharing your experince.

Since you have also submitted a private complaint #4459, we received a response from the casino rep stating:

After reviewing your account, we can confirm that the $10 balance was a Daily Reward promotional bonus, which you were notified about via email. When you deposited $13 while this promotional balance was still active, the two balances became mixed.

According to our Terms and Conditions, promotional funds and cash deposits cannot be mixed, as they are subject to different wagering requirements and cashout rules. For this reason, your withdrawal was voided.
 

​As a resolution, we can make a one-time exception and return the $249 that you originally requested to withdraw. However, we are unable to restore the remaining balance that was left in your account at the time the withdrawal request was made. 

Please contact us directly at support@goatspins.com, and we will return the $249 you originally requested to withdraw. 

Thank you for your understanding, and we look forward to assisting you.

Kind regards,
Jonathan,

Customer Support Team

I emailed Jonathan as requested. My faith has been restored. Nanjam you are the MF Man!! LCB I got you for life now! Thankyou, I appreciate you. 

Hi Tommyruns78,

Thank you so much for your confirmation and kind words 

We will mark the complaint as RESOLVED.

We are always doing our best to help our members, and we are happy to have casino representatives who are willing to assist and cooperate with us.

Enjoy, and we wish you all the best! 

They flagged my account for multiple accounts on the same IP address, which isn't possible. I live alone. I use cellular data to access the Internet. I heard good things about this casino so I'm really disappointed that this is the best they could come up with

Quantia disputada : 30$

Casino: Goat Spins Casino

Caso #: 4532

Kindly note that our system detected multiple accounts associated with a similar IP address. When too many similarities are identified, the system may automatically flag an account as related. Consequently, your winnings were voided.

However, the winnings will be returned to your balance. Once they have been credited, kindly submit a new withdrawal request. You will then receive an email regarding the account verification process and the required documents.

Thank you for your understanding.

Kind regards,
Lucky,
Customer Support Team

ok.  I understand that.  I've only got the one account.  I don't have any roommates and my house is in the middle of a swamp, but AT&T informed me they use batch ip4 addresses.  I guess you know what that means better than I do. 

submitting request now.  thanks for your help!