Tradução 
Hi Randy,
Thank you for reaching out.
We understand your concern and have reviewed the activity on your account.
Please note that, according to our Terms & Conditions, players are required to make at least one deposit between free promotions. Repeated consecutive claims of free promotions may be considered free bonus abuse and can result in winnings being voided.
In this case, we can see that 4 free promotions were claimed consecutively without a deposit, while the allowed limit between deposits is 3 free promotions.
However, as a one-time exception and as a gesture of goodwill, we have decided to return the winnings to your account. Please understand that this is an exception to the standard terms and should not be considered a change to the promotion rules.
Going forward, please keep an eye on the number of consecutive free promotions you claim and make sure to complete a deposit between free promotions when required. Further violations may result in winnings being voided in accordance with our Terms & Conditions.
Thank you for your understanding and cooperation.
Best regards,
Aaron
Mr.O Casino
